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<blockquote data-quote="BrownSuit" data-source="post: 520930" data-attributes="member: 14437"><p>This is very true, unfortunately with part of the Manager's scorecard being growth, this is something that they look to to make their numbers. It went from being something nice to reward people to a numbers game like a lot of other things. </p><p></p><p>What should be happening is the management team should do everything possible to make sure you have a chance to submit a lead. If you don't think you have any opportunity on your route or don't know how to approach customers, they should provide training and help.</p><p></p><p>If you already have too many stops, they should provide an allowance of five minutes each day for this sole purpose if you happen to turn in a lead. </p><p></p><p>What happens is that too many people "just don't want to" and "don't care". That's what tends to drive people crazy. If you have a good reason - over-allowed, no experience, rural resi-route with no business, not comfortable with talking to people/asking for sales, that's one thing. But when you convey a "I don't care" or "I don't want to" attitude, that tends to throw your already tightly wound management over the edge. </p><p></p><p>On the same time, if they are encouraging you to submit leads, they need to hold somebody responsible when a lead is not followed up on properly. It's as easy as sending an e-mail to the person listed in SLIM as working the lead. If that doesn't get their attention they have other methods at their disposal and people can loose their jobs for habitually not following up on leads. It is taken very seriously, the problem more often than not is that it's never brought up.</p></blockquote><p></p>
[QUOTE="BrownSuit, post: 520930, member: 14437"] This is very true, unfortunately with part of the Manager's scorecard being growth, this is something that they look to to make their numbers. It went from being something nice to reward people to a numbers game like a lot of other things. What should be happening is the management team should do everything possible to make sure you have a chance to submit a lead. If you don't think you have any opportunity on your route or don't know how to approach customers, they should provide training and help. If you already have too many stops, they should provide an allowance of five minutes each day for this sole purpose if you happen to turn in a lead. What happens is that too many people "just don't want to" and "don't care". That's what tends to drive people crazy. If you have a good reason - over-allowed, no experience, rural resi-route with no business, not comfortable with talking to people/asking for sales, that's one thing. But when you convey a "I don't care" or "I don't want to" attitude, that tends to throw your already tightly wound management over the edge. On the same time, if they are encouraging you to submit leads, they need to hold somebody responsible when a lead is not followed up on properly. It's as easy as sending an e-mail to the person listed in SLIM as working the lead. If that doesn't get their attention they have other methods at their disposal and people can loose their jobs for habitually not following up on leads. It is taken very seriously, the problem more often than not is that it's never brought up. [/QUOTE]
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