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<blockquote data-quote="trplnkl" data-source="post: 520956" data-attributes="member: 13254"><p><span style="color: Sienna"> <strong>It took longer to read that than they allot us for asking a customer for their business. Our time for each customer has already been stripped down to nearly nothing.</strong></span></p><p></p><p></p><p> <strong><span style="color: Sienna">A few months ago I started working on trying to get what would be a state wide account that would involve about 20 locations for next day air letters two to three times per week. I was having to BS a little and try talking a person, that didn't have the authority, into giving me contact</span> <span style="color: Sienna">information for the person that did make the decisions. </span></strong></p><p> <strong><span style="color: Sienna"></span></strong></p><p><strong><span style="color: Sienna">Seems a few years ago we had their business and some how we dropped the ball too many times and they went with DHL, the price difference didn't help us either.</span></strong></p><p> <strong><span style="color: Sienna"></span></strong></p><p><strong><span style="color: Sienna">When I tried to get info that she needed to be encouraged to give me what I needed, I couldn't get straight answers from anyone, even our BD person. I was there maybe 10 minutes a day two, maybe three days a week, in general repeteing myself trying to reassure the lady we had worked out our problems. After a couple of weeks I was questioned about my time spent at the account. </span></strong></p><p> <strong><span style="color: Sienna"></span></strong></p><p><strong><span style="color: Sienna">Not only was my answer not good enough, I was more or less accused of trying to "make time" with the lady in question. I was not only furious and was humiliated for more reason. Today, FedEx has their business. So, to me, it doesn't matter one bit what management should do, I just know what they will do. Nothing .....but raise hell because I won't " try".</span></strong></p></blockquote><p></p>
[QUOTE="trplnkl, post: 520956, member: 13254"] [COLOR=Sienna] [B]It took longer to read that than they allot us for asking a customer for their business. Our time for each customer has already been stripped down to nearly nothing.[/B][/COLOR] [B][COLOR=Sienna]A few months ago I started working on trying to get what would be a state wide account that would involve about 20 locations for next day air letters two to three times per week. I was having to BS a little and try talking a person, that didn't have the authority, into giving me contact[/COLOR] [COLOR=Sienna]information for the person that did make the decisions. Seems a few years ago we had their business and some how we dropped the ball too many times and they went with DHL, the price difference didn't help us either. When I tried to get info that she needed to be encouraged to give me what I needed, I couldn't get straight answers from anyone, even our BD person. I was there maybe 10 minutes a day two, maybe three days a week, in general repeteing myself trying to reassure the lady we had worked out our problems. After a couple of weeks I was questioned about my time spent at the account. Not only was my answer not good enough, I was more or less accused of trying to "make time" with the lady in question. I was not only furious and was humiliated for more reason. Today, FedEx has their business. So, to me, it doesn't matter one bit what management should do, I just know what they will do. Nothing .....but raise hell because I won't " try".[/COLOR][/B] [/QUOTE]
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