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<blockquote data-quote="BrownSuit" data-source="post: 520970" data-attributes="member: 14437"><p>trplnkl - </p><p></p><p>I know that everything I just said is a perfect world that nobody has these days. I'm sorry to hear that you got in trouble for trying to grow the business, this is exactly one of the problems that is being faced. A time allowance is needed to give drivers the time to talk to the customers about sales and if nothing else to "build relationships". Alas, this was the old UPS. </p><p></p><p>These are the things that really should be happening at the management level if they expect you to pursue leads. Sadly these aren't and some people give up. </p><p></p><p>As for the overall product knowledge, I know that some areas incorporate this into their PCM's. It is however few and far between. I'm guessing that you could pass a Ketter Audit, but not name off every Air and international service by level of speed. </p><p></p><p>There are quite a few people with the attitude that they simply don't care. I know some of these are those that are disillusioned because they haven't had success in the past, others it's they are too busy to be bothered or it's one more thing. </p><p></p><p>I can't say that I have a solution, what I posted earlier is an ideal world, I'm not stupid enough to believe that it exists everywhere (it does in some places). I'm not sure what else to say . . .</p></blockquote><p></p>
[QUOTE="BrownSuit, post: 520970, member: 14437"] trplnkl - I know that everything I just said is a perfect world that nobody has these days. I'm sorry to hear that you got in trouble for trying to grow the business, this is exactly one of the problems that is being faced. A time allowance is needed to give drivers the time to talk to the customers about sales and if nothing else to "build relationships". Alas, this was the old UPS. These are the things that really should be happening at the management level if they expect you to pursue leads. Sadly these aren't and some people give up. As for the overall product knowledge, I know that some areas incorporate this into their PCM's. It is however few and far between. I'm guessing that you could pass a Ketter Audit, but not name off every Air and international service by level of speed. There are quite a few people with the attitude that they simply don't care. I know some of these are those that are disillusioned because they haven't had success in the past, others it's they are too busy to be bothered or it's one more thing. I can't say that I have a solution, what I posted earlier is an ideal world, I'm not stupid enough to believe that it exists everywhere (it does in some places). I'm not sure what else to say . . . [/QUOTE]
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