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Salesguy and 100 years of business
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<blockquote data-quote="browniehound" data-source="post: 207026" data-attributes="member: 4653"><p>Channahon,</p><p>UPS' bread and butter is the ground package. Am I correct? Is this also the least profitable parcel? Aren't we doing well in growing air and international volume?</p><p> </p><p>I think service providers play a large role in keeping customers happy and thus retaining our business. From what I observe, most service providers participate in the sales lead program and steer the BD people in the right direction.</p><p> </p><p>With all the effort of our drivers we are still losing the groung volume. Is it due to our drivers pissing customers off? Is it due to our drivers not producing sales leads?</p><p> </p><p>My guess is probably not. Our drivers have been pissing customers off for years. The ones that do never change.</p><p> </p><p>Then possibly UPS has higher costs than the competition and people will always shop for the lower price. Does that mean the drivers are overpaid?</p><p> </p><p>I would suggest that UPS drivers get paid the most, but their routes are more efficient, their methods are more efficient, and their volume is higher than DHL or Fed-Ex and should warrant a higher wage.</p><p> </p><p>So my question is, why are we losing volume? And why hasn't the stock price moved in 8 years?</p><p> </p><p>Thanks in advance for your insight.</p></blockquote><p></p>
[QUOTE="browniehound, post: 207026, member: 4653"] Channahon, UPS' bread and butter is the ground package. Am I correct? Is this also the least profitable parcel? Aren't we doing well in growing air and international volume? I think service providers play a large role in keeping customers happy and thus retaining our business. From what I observe, most service providers participate in the sales lead program and steer the BD people in the right direction. With all the effort of our drivers we are still losing the groung volume. Is it due to our drivers pissing customers off? Is it due to our drivers not producing sales leads? My guess is probably not. Our drivers have been pissing customers off for years. The ones that do never change. Then possibly UPS has higher costs than the competition and people will always shop for the lower price. Does that mean the drivers are overpaid? I would suggest that UPS drivers get paid the most, but their routes are more efficient, their methods are more efficient, and their volume is higher than DHL or Fed-Ex and should warrant a higher wage. So my question is, why are we losing volume? And why hasn't the stock price moved in 8 years? Thanks in advance for your insight. [/QUOTE]
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