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Salesguy and 100 years of business
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<blockquote data-quote="wornoutupser" data-source="post: 208109" data-attributes="member: 2196"><p>Our drivers are not overpaid, however, our drivers should try to contain their emotions, in not pissing off our customers. I know this can be hard to do sometimes, but they should notifiy their management team if an issue arises with a customer, regardless of the issue. </p><p>Diverting to another carrier, personality conflicts with any UPS employee. </p><p></p><p>Sometimes our customers leave UPS due to claims issues: damages, theft, driver release, misdeliveries, etc. And I can tell you, our drug, computer, electronic and video games shippers hold UPS accountable to find solutions, if UPS wants to keep their accounts</p><p></p><p> OK-</p><p> Please explain to me why a driver here was forced by a division manager to DR a stop that continuously files claims for no packages received!</p><p> It is a constant cycle that includes other tricks.</p><p></p><p> The driver told the customer that he had to have a signature- and the customer complained and complained and continue to file claims.</p><p> Now he has to DR there again per the DM!</p></blockquote><p></p>
[QUOTE="wornoutupser, post: 208109, member: 2196"] Our drivers are not overpaid, however, our drivers should try to contain their emotions, in not pissing off our customers. I know this can be hard to do sometimes, but they should notifiy their management team if an issue arises with a customer, regardless of the issue. Diverting to another carrier, personality conflicts with any UPS employee. Sometimes our customers leave UPS due to claims issues: damages, theft, driver release, misdeliveries, etc. And I can tell you, our drug, computer, electronic and video games shippers hold UPS accountable to find solutions, if UPS wants to keep their accounts OK- Please explain to me why a driver here was forced by a division manager to DR a stop that continuously files claims for no packages received! It is a constant cycle that includes other tricks. The driver told the customer that he had to have a signature- and the customer complained and complained and continue to file claims. Now he has to DR there again per the DM! [/QUOTE]
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