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Brown Cafe UPS Forum
UPS Partners
Same tactics,less ability
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<blockquote data-quote="upsset" data-source="post: 772519" data-attributes="member: 4978"><p>The new UPS has taken a serious turn for the worst. In the short term we are making more money but at what cost. The public face of UPS was the polite, concerned driver who could take a minute to help a customer with an issue and was the same person they dealt with day after day. Now they get a Brown Blur who is a different person more often than not. Drivers are chastised for customer contact and are becomming more impolite and callus toward customers (but they can get 5 more stops done per day).</p></blockquote><p></p>
[QUOTE="upsset, post: 772519, member: 4978"] The new UPS has taken a serious turn for the worst. In the short term we are making more money but at what cost. The public face of UPS was the polite, concerned driver who could take a minute to help a customer with an issue and was the same person they dealt with day after day. Now they get a Brown Blur who is a different person more often than not. Drivers are chastised for customer contact and are becomming more impolite and callus toward customers (but they can get 5 more stops done per day). [/QUOTE]
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Same tactics,less ability
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