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Saturday delivery pushed till tuesday HELP
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<blockquote data-quote="outta hours" data-source="post: 149613" data-attributes="member: 4568"><p>It comes down to this did we provide the service the shipper/customer paid us for? If the answer is no then all the excuses do not matter.I do find it funny that a mangement team member would blame the shipper for waiting till the last minute to ship. It was my understanding that we charged such an inflated amount because of the item being time sensitive. Mr. Customer you have been given a peak inside the big brown machine because of your thread and the responses that followed. I would hope that you could look objectivley at the difference between hourly and management responses. Most hourly workers do everything they can to provide service for the customer, and feel bad if they are unable to meet service commitments. The mangement responses generally center on trying to blame someone else ( shipper, driver, customer) instead of being accountable themselves. And feel no remorse for not meeting the customers expectations. You are just a number to them Mr. Customer just like the hourly worker. And if you don't like it there are plenty of others waiting to take your place.</p></blockquote><p></p>
[QUOTE="outta hours, post: 149613, member: 4568"] It comes down to this did we provide the service the shipper/customer paid us for? If the answer is no then all the excuses do not matter.I do find it funny that a mangement team member would blame the shipper for waiting till the last minute to ship. It was my understanding that we charged such an inflated amount because of the item being time sensitive. Mr. Customer you have been given a peak inside the big brown machine because of your thread and the responses that followed. I would hope that you could look objectivley at the difference between hourly and management responses. Most hourly workers do everything they can to provide service for the customer, and feel bad if they are unable to meet service commitments. The mangement responses generally center on trying to blame someone else ( shipper, driver, customer) instead of being accountable themselves. And feel no remorse for not meeting the customers expectations. You are just a number to them Mr. Customer just like the hourly worker. And if you don't like it there are plenty of others waiting to take your place. [/QUOTE]
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Saturday delivery pushed till tuesday HELP
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