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Scraping a driveway--does it deserve a warning letter?
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<blockquote data-quote="soberups" data-source="post: 771903" data-attributes="member: 14668"><p>This was a high-class neighborhood, and the customer was at home when it happened. He wasnt a jerk about it, but he did take pictures and he does expect it to be fixed. I cant say that I blame him. I reported it immediately, of course.</p><p> </p><p>Contrast this with another customer I have on the rural area of my route. His driveway is 1/4 of a mile long, and joins the road on a blind corner. The driveway goes up at about a 40 degree angle. There is no shoulder on this road, hence no place to safely park. The only way to make the delivery is to drive up there.</p><p> </p><p>Both the road <em>and</em> the customers driveway have deep gouges and scrapes on them from many years of vehicles going up and down. I have been scraping the bottom of my bumper on the way in and out of that stop <strong>for the last 16 years</strong>. So does the Fed Ex truck, and so does the customers personal farm truck. When I first bid the route I would report it, but I was told not to bother any more because it was inevitable, it wasnt damaging the truck, and the customer was aware of the situation and did not care since he scraped it too.</p><p> </p><p>Its pretty easy to preach the mantra of "stay out of driveways" from behind a desk. Its also pretty easy to proclaim that any damage caused by the vehicle ought to be a chargeable accident. Both theories tend to fall a bit short when you try to implement them out there in the <strong>real world</strong>.</p></blockquote><p></p>
[QUOTE="soberups, post: 771903, member: 14668"] This was a high-class neighborhood, and the customer was at home when it happened. He wasnt a jerk about it, but he did take pictures and he does expect it to be fixed. I cant say that I blame him. I reported it immediately, of course. Contrast this with another customer I have on the rural area of my route. His driveway is 1/4 of a mile long, and joins the road on a blind corner. The driveway goes up at about a 40 degree angle. There is no shoulder on this road, hence no place to safely park. The only way to make the delivery is to drive up there. Both the road [I]and[/I] the customers driveway have deep gouges and scrapes on them from many years of vehicles going up and down. I have been scraping the bottom of my bumper on the way in and out of that stop [B]for the last 16 years[/B]. So does the Fed Ex truck, and so does the customers personal farm truck. When I first bid the route I would report it, but I was told not to bother any more because it was inevitable, it wasnt damaging the truck, and the customer was aware of the situation and did not care since he scraped it too. Its pretty easy to preach the mantra of "stay out of driveways" from behind a desk. Its also pretty easy to proclaim that any damage caused by the vehicle ought to be a chargeable accident. Both theories tend to fall a bit short when you try to implement them out there in the [B]real world[/B]. [/QUOTE]
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Scraping a driveway--does it deserve a warning letter?
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