Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
See....it wasn't just incompetence.
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="worldwide" data-source="post: 1249982" data-attributes="member: 2193"><p>Laying the blame exclusively on UPS shows a clear lack of reality as to the market conditions in the retail industry. How about an industry expert on part of the problem?</p><p></p><p>Americans are waiting longer and longer to pull the trigger on purchases, said Marshal Cohen, chief retail analyst at NPD Group, a Port Washington, New York-based research firm. </p><p></p><p>“We have watched retailers groom the consumer to wait,” he said in a telephone interview. “It’s like rewarding bad behavior. You’re saying to the consumer, ‘the longer you wait, the better the deal, don’t be fooled.’” </p><p></p><p>“Amazon’s mistake is they are a victim of their own success,” said Michael Pachter, an analyst at Wedbush Securities Inc. “They have given us such amazing service for so long that we rely on it and wait to make our orders. Amazon should probably tell people that they have second-day service but they don’t trust the third-party vendors.” </p><p></p><p>Amazon added one MILLION NEW Prime users the weak before Christmas. UPS had no way to know or anticipate Amazon would do so therefore could not plan for that additional business. </p><p></p><p>IBM siad this week that holiday shopping produced big year-over-year increases: Thanksgiving, sales up 19.7% year over year; Black Friday, up 19%; and Cyber Monday, up 20.6%. These results were much higher than what the retail industry themselves predicted. Should UPS ignore what the experts in the retail industry say? They have to base their plans on what the experts in the industry are predicting. Good problem to have - more people shopping online than anticipated. The problem is that when unplanned volume gets added to the system at the last minute, it's very challenging to recover. It's not as simple as going down to Budget and Ryder on Dec 21 and getting more vehicles. Most if not all servicable UPS vehicles were on road. Most cargo aircraft are already leased during December so addtional airlift is not available.</p><p></p><p>Could UPS have done some things differently or better during peak? Of course, there are always areas to improve and they will learn and make adjustments. But to blame only UPS shows you know NOTHING about the retail industry, their customers buying behavior, carrier contracts and their language regarding peak season volume commitment, nor industry trends.</p></blockquote><p></p>
[QUOTE="worldwide, post: 1249982, member: 2193"] Laying the blame exclusively on UPS shows a clear lack of reality as to the market conditions in the retail industry. How about an industry expert on part of the problem? Americans are waiting longer and longer to pull the trigger on purchases, said Marshal Cohen, chief retail analyst at NPD Group, a Port Washington, New York-based research firm. “We have watched retailers groom the consumer to wait,” he said in a telephone interview. “It’s like rewarding bad behavior. You’re saying to the consumer, ‘the longer you wait, the better the deal, don’t be fooled.’” “Amazon’s mistake is they are a victim of their own success,” said Michael Pachter, an analyst at Wedbush Securities Inc. “They have given us such amazing service for so long that we rely on it and wait to make our orders. Amazon should probably tell people that they have second-day service but they don’t trust the third-party vendors.” Amazon added one MILLION NEW Prime users the weak before Christmas. UPS had no way to know or anticipate Amazon would do so therefore could not plan for that additional business. IBM siad this week that holiday shopping produced big year-over-year increases: Thanksgiving, sales up 19.7% year over year; Black Friday, up 19%; and Cyber Monday, up 20.6%. These results were much higher than what the retail industry themselves predicted. Should UPS ignore what the experts in the retail industry say? They have to base their plans on what the experts in the industry are predicting. Good problem to have - more people shopping online than anticipated. The problem is that when unplanned volume gets added to the system at the last minute, it's very challenging to recover. It's not as simple as going down to Budget and Ryder on Dec 21 and getting more vehicles. Most if not all servicable UPS vehicles were on road. Most cargo aircraft are already leased during December so addtional airlift is not available. Could UPS have done some things differently or better during peak? Of course, there are always areas to improve and they will learn and make adjustments. But to blame only UPS shows you know NOTHING about the retail industry, their customers buying behavior, carrier contracts and their language regarding peak season volume commitment, nor industry trends. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
See....it wasn't just incompetence.
Top