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Seeking advice on bad situation w/ driver
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<blockquote data-quote="canon" data-source="post: 161617" data-attributes="member: 8423"><p style="text-align: right"></p> <p style="text-align: right">Agree 100% with other posts, call. </p> <p style="text-align: right"></p> <p style="text-align: right">But I too agree whatever it was that upset him is probably more important than you might think. We really don't have the option of <em>just deciding</em> not to deliver to an address on our route. The only way I could see that happening is if he "sold" his side of the story to management, who is now working with the driver to avoid a repeat of the situation. I had a similar experience when I requested to take a different training route when I was trying to qualify as a driver. The route they were trying to give me was where an old highschool girlfriend lived... if her dad saw me on his porch he'd have a heart attack on the spot. (Was a nasty breakup...details not important. <img src="/community/styles/default/xenforo/smilies/group1/cool.gif" class="smilie" loading="lazy" alt=":cool:" title="Cool :cool:" data-shortname=":cool:" /> )</p> <p style="text-align: right"></p> <p style="text-align: right">I'd call the local number first and ask to speak to a driver supe or center manager that covers your area. Explain the changes in the quality of your service and see what he says. Maybe even note you never had a problem when your old driver serviced your address, but now there are new drivers all the time. (In this case, you're giving him a compliment.) They'll know the situation and might be able to give better answers than someone on the 800 line. I'd leave out the details too. If you're not satisfied with the results there, then I'd call the 1-800 number.</p> <p style="text-align: right"></p> <p style="text-align: right">In my neighborhood, we went from one driver who always came at the same time to seeing multiple drivers at all times too. The old driver was still around, we just never know when or who is going to be delivering. Admittedly, for signature only packages we've had to switch carriers so my wife could know when to be home. Wasn't the drivers fault, that's the nature of PAS. The driver supe can explain what PAS is and why it's a better system than the old way if that is the cause.</p> <p style="text-align: right"></p> <p style="text-align: right">I could see all this go right out the window if the reason the driver is mad is because you gave him an atomic wedgie when he bent over to pick up the packages. Details are important sometimes.</p></blockquote><p></p>
[QUOTE="canon, post: 161617, member: 8423"] [RIGHT] Agree 100% with other posts, call. But I too agree whatever it was that upset him is probably more important than you might think. We really don't have the option of [I]just deciding[/I] not to deliver to an address on our route. The only way I could see that happening is if he "sold" his side of the story to management, who is now working with the driver to avoid a repeat of the situation. I had a similar experience when I requested to take a different training route when I was trying to qualify as a driver. The route they were trying to give me was where an old highschool girlfriend lived... if her dad saw me on his porch he'd have a heart attack on the spot. (Was a nasty breakup...details not important. :cool: ) I'd call the local number first and ask to speak to a driver supe or center manager that covers your area. Explain the changes in the quality of your service and see what he says. Maybe even note you never had a problem when your old driver serviced your address, but now there are new drivers all the time. (In this case, you're giving him a compliment.) They'll know the situation and might be able to give better answers than someone on the 800 line. I'd leave out the details too. If you're not satisfied with the results there, then I'd call the 1-800 number. In my neighborhood, we went from one driver who always came at the same time to seeing multiple drivers at all times too. The old driver was still around, we just never know when or who is going to be delivering. Admittedly, for signature only packages we've had to switch carriers so my wife could know when to be home. Wasn't the drivers fault, that's the nature of PAS. The driver supe can explain what PAS is and why it's a better system than the old way if that is the cause. I could see all this go right out the window if the reason the driver is mad is because you gave him an atomic wedgie when he bent over to pick up the packages. Details are important sometimes.[/right] [/QUOTE]
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