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Service Quality, where are we heading?
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<blockquote data-quote="Sissy Brown Short Shorts" data-source="post: 5686947" data-attributes="member: 67435"><p>We haven’t had air saver commits for years now. We also don’t wait around for late trailers or have it shuttled out to us like we used too. We haven’t run misloads for months now, I actually had an office visit for running one I was told to sheet missed, it was perishable. Late air or missed was at least an automatic warning letter, it’s not even addressed anymore. I’d say the worse quality/service decline is driver appearance. I used to hate how much on our butts they were about appearances now I miss it. Weird hair styles, beards down to their guts, face and neck tattoos, wrinkly uniforms, sneakers and obnoxious piercings are rampant. Nobody is washing the cars either.</p></blockquote><p></p>
[QUOTE="Sissy Brown Short Shorts, post: 5686947, member: 67435"] We haven’t had air saver commits for years now. We also don’t wait around for late trailers or have it shuttled out to us like we used too. We haven’t run misloads for months now, I actually had an office visit for running one I was told to sheet missed, it was perishable. Late air or missed was at least an automatic warning letter, it’s not even addressed anymore. I’d say the worse quality/service decline is driver appearance. I used to hate how much on our butts they were about appearances now I miss it. Weird hair styles, beards down to their guts, face and neck tattoos, wrinkly uniforms, sneakers and obnoxious piercings are rampant. Nobody is washing the cars either. [/QUOTE]
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Service Quality, where are we heading?
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