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Severe Service Failure Investigation?
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<blockquote data-quote="bigmistake" data-source="post: 723640" data-attributes="member: 22313"><p>Has anyone ever heard of this. </p><p> </p><p>Scenario: Saturday Air Driver, received an on call air p/u. Arrived as scheduled, pieces are not ready, was asked to return in 1 hour. Sent a text message to my center, I advised I could not return, doing so might cause late air. I was sent a message to call the center, which I did. </p><p> </p><p>Reiterated my point, I was heavy, It was 11:00am and I had 10 stops left. I was told by the clerk (is that what they are, the girls who work in the office) she would try to find someone else. She never called me back or made mention of it. She didnt tell, I didn't ask. I returned to the center and ended my day as usual. </p><p> </p><p>Now I learn among the pieces scheduled to be picked up was a NDA. It was a bid for a Government contract. The p/u was never made, the company was not able to bid and UPS lost a $100,000.00 + account. </p><p> </p><p>I have been scheduled to meet with a "team" on Wednesday, I have been told a full-time Driver Steward will be made available.</p><p> </p><p>Is there anything to worry about?</p><p> </p><p>Why is a Steward being made available?</p><p> </p><p>I have been told "deliveries first, then worry about P/U's, But I have also been told "P/U's today are the reason you have work tomorrow."</p></blockquote><p></p>
[QUOTE="bigmistake, post: 723640, member: 22313"] Has anyone ever heard of this. Scenario: Saturday Air Driver, received an on call air p/u. Arrived as scheduled, pieces are not ready, was asked to return in 1 hour. Sent a text message to my center, I advised I could not return, doing so might cause late air. I was sent a message to call the center, which I did. Reiterated my point, I was heavy, It was 11:00am and I had 10 stops left. I was told by the clerk (is that what they are, the girls who work in the office) she would try to find someone else. She never called me back or made mention of it. She didnt tell, I didn't ask. I returned to the center and ended my day as usual. Now I learn among the pieces scheduled to be picked up was a NDA. It was a bid for a Government contract. The p/u was never made, the company was not able to bid and UPS lost a $100,000.00 + account. I have been scheduled to meet with a "team" on Wednesday, I have been told a full-time Driver Steward will be made available. Is there anything to worry about? Why is a Steward being made available? I have been told "deliveries first, then worry about P/U's, But I have also been told "P/U's today are the reason you have work tomorrow." [/QUOTE]
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