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Severe Service Failure Investigation?
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<blockquote data-quote="JonFrum" data-source="post: 723723" data-attributes="member: 18044"><p>It's irrevelant that this particular service failure resulted in such a big loss for UPS. You have no way of knowing what's in the envelope, or how a shipper will (over)react.</p><p> </p><p>Sounds like you did everything right and others dropped the ball.</p><p> </p><p>The Shipper waited until the last minute, and <u>still</u> wasn't ready.</p><p> </p><p>Your UPS Dispatcher didn't make alternate arangements, or even get back to you, or double-check later on.</p><p> </p><p>What was the bidding deadline? Why couldn't your management team salvage the situation by recomending the late NDA be shipped via UPS Early AM for Monday, or even UPS Express Critical service (possibly at UPS' expense) if needed sooner?</p></blockquote><p></p>
[QUOTE="JonFrum, post: 723723, member: 18044"] It's irrevelant that this particular service failure resulted in such a big loss for UPS. You have no way of knowing what's in the envelope, or how a shipper will (over)react. Sounds like you did everything right and others dropped the ball. The Shipper waited until the last minute, and [U]still[/U] wasn't ready. Your UPS Dispatcher didn't make alternate arangements, or even get back to you, or double-check later on. What was the bidding deadline? Why couldn't your management team salvage the situation by recomending the late NDA be shipped via UPS Early AM for Monday, or even UPS Express Critical service (possibly at UPS' expense) if needed sooner? [/QUOTE]
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