Smart pickups

Discussion in 'UPS Discussions' started by Cementups, Mar 15, 2016.

  1. Cementups

    Cementups Box Monkey

    Why aren't all pickups smart pickups? It would be so much easier and much less time consuming if we didn't have to stop at stops just to find out they didn't have any outgoing parcels.
  2. mrbrownstone

    mrbrownstone Active Member

    Well what about the pickups that still use the book with just a barcode that isn't computer generated? Or the business that will occasionally use the "slips"?

    Smart pickups are only good for the businesses that use the worldship program correct? Or at least generate labels through their UPS account such as on UPS MyChoice.
  3. Cementups

    Cementups Box Monkey

    Disregard those customers (not completely, just for this situation). Most customers use Worldship so why not?
  4. Gumby

    Gumby *

    It wouldn't work out for people that ship out at the last minute.
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  5. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    I've ran into the other way around. A label is created so it tells me to go pick up.

    Well they dropped it off at the ups store so I drove there for no reason even with a smart pickup.
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  6. Northbaypkg

    Northbaypkg 20 NDA stops daily

    There's a business on my route that is a smart pickup but for some reason it cancels the pickup even when they have stuff shipping out. It's the most annoying thing and now I end up stopping there everyday just to make sure I don't leave them hanging. And when they do have stuff I don't know where to enter their packages. Our center tells us to never use unscheduled pickup so I just pick them up without scanning them.
  7. Box Ox

    Box Ox Well-Known Member

    You've let your management team know, right? Is it a technical issue or the business not doing what it needs to do? If it's the latter, a note from your center manager to the business should make clear how smart pickups work.
  8. Mr Shifter

    Mr Shifter Active Member

    Special account. Scan every package on your truck. If it takes all night so be it.
  9. BrownTexas

    BrownTexas Well-Known Member

    That needs to be addressed. Every time it is cancelled they aren't getting charged or getting charged less. You are solely responsible if ups goes belly up. I will blame u. Lol.
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  10. BrownTexas

    BrownTexas Well-Known Member

    I say screw em. I want that stuff ready when I get there. If they don't have it done by the cut off it can go out tomorrow.
  11. Gumby

    Gumby *

    A have a few places that gets last minute orders . it wouldn't work for them.
  12. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I think Smart Pickups are the best thing since sliced bread; however, it does take some to train the customers. One example on my area is the Walmart Vision Center. They are a smart pickup which means I don't stop when the pickup drops out of my board; however, they will call the center to say that I missed their pickup when all they having going out are prepaid returns.

    I have converted 3 of my pickups to Smart Pickups, which dropped their weekly pickup charge from $20 to $10. They have all adjusted quite well to the change.

    Smart Pickups are designed for the occasional shipper and as such not all shippers will qualify.

    Smart Pickups are a god send on rural routes.
  13. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    They are cancelling the pickup to save $$. You are enabling this behavior by stopping every day. You should only stop when the pickup is in your board.
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  14. 1 of the best things about smart pickups is they have to be figured in for oh Ryan. They say they drop out an hour before the customers pick up time. I've noticed of late, it's been more like 45 minutes. This is the part they need to continue to tweak. Somewhere between 15 & 30 mins. seems about right. I've converted several customers to smart pick ups & have a few I'll try again on in the next few months.

    As for the books, get with the times people! So stupid to have to carry that shizz around & turn it in at night when you get in. 1 of our routes has 10ish pickups on it & I bet at least 6 of them still use the book. Convert! Oh, & a couple of these book pickups are smart pickups. How the heck does that work?!
  15. Monkey Butt

    Monkey Butt Dark Prince of Double Standards Staff Member

    The program is the customer's choice.
    UPS incents them by reducing weekly P/U charge to $10.

    If and when driver's understand it better ... it may become a Feature of Service.
  16. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    It is based on both volume and their shipping history/number of days that they ship.
  17. Monkey Butt

    Monkey Butt Dark Prince of Double Standards Staff Member

    Those are UPS's criteria for evaluating a customer for Smart Pickup but there is no programmatic or technical limitation based on these criteria.
  18. ArcherUTR

    ArcherUTR Active Member

    Some pickups may have important RS or ARS packages that need to be returned. They expect these to go out as a part of their daily pick up, but would not generate a smart pick up.

    Should be an easy software fix, but good luck with that.
  19. ArcherUTR

    ArcherUTR Active Member

    Smart pickups trash ORION's solution. And don't ever give your cellphone number to a smart pick up.
  20. Tiredbrown

    Tiredbrown Professional box jockey

    Text your oms to send you a pickup for that stop every day otherwise you are not getting credit for making the stop. Also do not use special and scan them you get no credit for the packages you pick up by doing that.
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