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FedEx Discussions
Smith's Letter to All Express Employees
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 711133" data-attributes="member: 12570"><p>The customers will indeed leave but will eventually come back. We lost more customers to Ground than we did during the strike. Ground came in, took our rate chart and cut it by 10%. The customers began to realize that the rates were not the only thing being discounted and came back.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 711133, member: 12570"] The customers will indeed leave but will eventually come back. We lost more customers to Ground than we did during the strike. Ground came in, took our rate chart and cut it by 10%. The customers began to realize that the rates were not the only thing being discounted and came back. [/QUOTE]
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