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FedEx Discussions
So, Fedex, what do you think about the paycuts?
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<blockquote data-quote="MrFedEx" data-source="post: 462033" data-attributes="member: 12508"><p>Great point. I see the same problem in my location where DHL gave the customer a 1600 pickup, for example. Because we're understaffed, the best we can offer is 1500. UPS can do it at 1600....guess who gets the account? Another example of penny-pinching actually <em>losing business to the competition.</em> This is not an isolated example...happens all the time.</p><p>FedEx is always bleating about "Purple" behavior and always providing an outstanding experience for the customer. Yet, they take away the ability of the employee to provide said service and then wonder what happened.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 462033, member: 12508"] Great point. I see the same problem in my location where DHL gave the customer a 1600 pickup, for example. Because we're understaffed, the best we can offer is 1500. UPS can do it at 1600....guess who gets the account? Another example of penny-pinching actually [I]losing business to the competition.[/I] This is not an isolated example...happens all the time. FedEx is always bleating about "Purple" behavior and always providing an outstanding experience for the customer. Yet, they take away the ability of the employee to provide said service and then wonder what happened. [/QUOTE]
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So, Fedex, what do you think about the paycuts?
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