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<blockquote data-quote="Catatonic" data-source="post: 947462" data-attributes="member: 7966"><p>1) UPS has not denied the existence of BC ... just that people are on the payroll with that part of their job description. Which also answers the second sentence ... individuals who are in management just like you and I can, do view the posts on the Brown Cafe. I don't know of anyone at UPS who has said that UPSers (Management and hourly) does not watch/view BC. STUG was stung because he posted picture of his supervisor not wearing a seat belt while driving a PC ... otherwise, he would never have been bothered. Any management person can monitor BC (on their own initiative) for any reason they want to. The same goes for the Teamsters.</p><p></p><p>2) UPS does not view BC as impacting the Public Relations of UPS in anyway. People other that Upsers or ex-UPSers do not come here and read the posts.</p><p></p><p>Keep in mind that UPS monitors the entire Internet using robots. No one at UPS is paid to read posts on the various Social Media sites on the Internet. The robots generate reports that score UPS relatedness and people then react to them. These people that react are typically Customer Service Agents and other CSC personnel. There are 2 or 3 administrative people that as part of their responsibilities, keep up the UPS sites on Facebook and Twitter and monitor the robot reports and what is posted on UPSers.com.</p><p></p><p>I have heard that HR will monitor BC to see how employees react to changes in Benefits, UPS Programs, etc. </p><p>I don't think anyone from IE or Operations monitor Brown Cafe to see how employees react to technology implementations or new operational programs.</p></blockquote><p></p>
[QUOTE="Catatonic, post: 947462, member: 7966"] 1) UPS has not denied the existence of BC ... just that people are on the payroll with that part of their job description. Which also answers the second sentence ... individuals who are in management just like you and I can, do view the posts on the Brown Cafe. I don't know of anyone at UPS who has said that UPSers (Management and hourly) does not watch/view BC. STUG was stung because he posted picture of his supervisor not wearing a seat belt while driving a PC ... otherwise, he would never have been bothered. Any management person can monitor BC (on their own initiative) for any reason they want to. The same goes for the Teamsters. 2) UPS does not view BC as impacting the Public Relations of UPS in anyway. People other that Upsers or ex-UPSers do not come here and read the posts. Keep in mind that UPS monitors the entire Internet using robots. No one at UPS is paid to read posts on the various Social Media sites on the Internet. The robots generate reports that score UPS relatedness and people then react to them. These people that react are typically Customer Service Agents and other CSC personnel. There are 2 or 3 administrative people that as part of their responsibilities, keep up the UPS sites on Facebook and Twitter and monitor the robot reports and what is posted on UPSers.com. I have heard that HR will monitor BC to see how employees react to changes in Benefits, UPS Programs, etc. I don't think anyone from IE or Operations monitor Brown Cafe to see how employees react to technology implementations or new operational programs. [/QUOTE]
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