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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 1003236" data-attributes="member: 12570"><p>I am not looking to generate a concern. I am trying to keep it in house yet raise their awareness as to how their add/cuts are being received by the consignees. I realize that issues that are legitimate complaints that are called in to the center get swept under the rug while those called in to the toll free number generate a paper trail and must be followed up on. Dispatch issues IMO do not warrant a call to the toll free number.</p><p></p><p>It must have worked as the number of times they have used this add/cut have gone down dramatically.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 1003236, member: 12570"] I am not looking to generate a concern. I am trying to keep it in house yet raise their awareness as to how their add/cuts are being received by the consignees. I realize that issues that are legitimate complaints that are called in to the center get swept under the rug while those called in to the toll free number generate a paper trail and must be followed up on. Dispatch issues IMO do not warrant a call to the toll free number. It must have worked as the number of times they have used this add/cut have gone down dramatically. [/QUOTE]
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