Take Charge Question

Discussion in 'UPS Discussions' started by Harry Manback, Feb 11, 2013.

  1. Harry Manback

    Harry Manback Robot Extraordinaire

    So, I have a question about a sold lead I had last year but have yet to receive any points for. Any knowledge you all might have about it would be appreciated.

    The lead sold in August last year and according to my upsers profile, a Final Award was issued on December 6th. Those who participate in Take Charge already know the AmEx cards were cancelled and new Discover cards were sent out. Got mine today. "Great, I should have a buttload of points because that lead was solid and has produced some good volume!", or so I thought. Logged into my eycard account to find 0 new points.

    Talked to my on car this morning and he referred me to the BD guy that sold it. That guy had no clue either. His response was "Uh...yeah, I think there's a number on upsers you can call to find out. Unfortunately, there isn't. So I guess what I'm asking is, does anyone have any knowledge about how Take Charge works or a number I can call to talk with someone who does. I hate to sound like a turd, but if I can't get this straightened out, I can name one upser that will never submit another lead.
  2. barnyard

    barnyard KTM rider Staff Member

    Whenever I have had an issue, the BD people have taken care of it.
  3. Jackburton

    Jackburton Gone Fish'n

    They spend all this time and energy thinking of ways to encourage drivers to go out if their way to submit leads when they can't even handle the basic process of crediting you correctly. Makes you wonder how the customers feel when they see commercials and paper ads and get crap service. Back to the basics is what this company needs instead of a overpaid race car and copyright songs to butcher. Lets spend a little money on showing what we can do instead of pretending what we can. Basicly following through on what we promise, to the internal customer and the outside one.
  4. sortaisle

    sortaisle Livin the cardboard dream

    In my building we service our customers just fine. The pickups and the SADA or SATA or whatever they're called. The business deliveries aren't our customers. I try to take care of them to the best of my short leashed ability, but the truth is it's the shipper who're the customers.
  5. toonertoo

    toonertoo Most Awesome Dog Staff Member

    it is on Upsers at the home pg, to the right under features, "take charge of sales leads.
  6. Harry Manback

    Harry Manback Robot Extraordinaire

    I can see where the lead sold and points were "allegedly" issued on upsers, but I've yet to receive them. I tried the awardhq 800 number but, they were closed. I suspect they would be of little help as I believe this is an issue on UPS' end.

    Turn in a sales lead today! :mad:
  7. Anonymous 10

    Anonymous 10 Guest

    Um yes call 867-5309 and ask for Jenny. She should know.
  8. Gumby

    Gumby *

    Its all about logostics!! Sales leads , service or nothing else matters...oh wait I was wrong...Know your DOK and everything will be just fine!
  9. wornoutupser

    wornoutupser Well-Known Member

    Make that two drivers that will never turn in a sales lead again. Same problem in Florida!
  10. Gumby

    Gumby *

    make that 3! I dont want anymore stinking work on my truck! No matter how many new customers you get they still cut a route !Keep your stinking 16.75 in rewards and put a route in...or buy some new dollys! Or upgrade my Sup!!!
  11. hurricanegunner

    hurricanegunner UPSPoop

    Were you able to quote verbatim, the 10 keys to not losing your temper even though you turned in a sales lead and have extra work on your truck, but have not seen the promised reward points? Even if you miss one word during the recitation, it fails you and you don't get the points.
  12. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    Got my card today will all 6 points on it lol. If a lead falls in my lap ill submit it. Otherwise they pay sales people good money to do just that. Make sales.
  13. Gumby

    Gumby *

    dont spend it all in one place. It may put you in a higher tax bracket!!!!!!
  14. toonertoo

    toonertoo Most Awesome Dog Staff Member

    The last one I turned in I gained 50 delivery and 50 air pu at night. I got zero, they gave it to the sales girl. No more from me. I increased my workload, which they have never adjusted, and I made my 500 bucks in the first two weeks, in OT. Thanks.
    And I went to everyone, even my center manager agreed I should get it, but all the whining in the world didnt make it happen.
  15. Harry Manback

    Harry Manback Robot Extraordinaire

    They don't wanna do that with me, I might have to make a call in regards to the 28 sales leads attached to my ID that I never submitted.
  16. Thebrownstreak

    Thebrownstreak Active Member

    I havE never and will never submitted a sales lead.
  17. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    If your getting on calls 3 or more times a week or if a customer is handing u packages every morning that u don't have room for and another driver would make the pick up later in the day. Why not?