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<blockquote data-quote="IDoLessWorkThanMost" data-source="post: 278289" data-attributes="member: 12912"><p>I apologize if this thread is intended towards the (face to face) type employees that are out there doing the work (including myself) daily....</p><p></p><p></p><p>But my gripe of the year; The 1-800-Pick-UPS 1-800-833-9943 etc are very, very generic and (at least at our building/centers) lack coordination and etc.</p><p></p><p>First example - very easy to understand; customers are coming in saying that our counter opens at 10am. We open at 8, but UPS.com and the 800 number both proclaim 10am! This has been proven impossible to update.</p><p></p><p>Secondly, there's huge flaws in the DCR flagging system exposed every day. Too many to detail, but one example; often customers with multiple package infonotices only have ONE packaged assigned a DCR and the others missing...leading the customer to find only one avaiable while 3 are on the vehicle ofd...</p><p></p><p>The 1-800 service tells customers that packages on the vehicle THE SAME DAY will be available at the counters that day..........</p><p></p><p>Chuckle...happens at least 3-4 times a day...</p><p></p><p></p><p>There's plenty more gripes but overall, the coordiantion of data and the 1-800 # somewhere probably Libya severely lacks.</p></blockquote><p></p>
[QUOTE="IDoLessWorkThanMost, post: 278289, member: 12912"] I apologize if this thread is intended towards the (face to face) type employees that are out there doing the work (including myself) daily.... But my gripe of the year; The 1-800-Pick-UPS 1-800-833-9943 etc are very, very generic and (at least at our building/centers) lack coordination and etc. First example - very easy to understand; customers are coming in saying that our counter opens at 10am. We open at 8, but UPS.com and the 800 number both proclaim 10am! This has been proven impossible to update. Secondly, there's huge flaws in the DCR flagging system exposed every day. Too many to detail, but one example; often customers with multiple package infonotices only have ONE packaged assigned a DCR and the others missing...leading the customer to find only one avaiable while 3 are on the vehicle ofd... The 1-800 service tells customers that packages on the vehicle THE SAME DAY will be available at the counters that day.......... Chuckle...happens at least 3-4 times a day... There's plenty more gripes but overall, the coordiantion of data and the 1-800 # somewhere probably Libya severely lacks. [/QUOTE]
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