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Talk out both sides of their face
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 697017" data-attributes="member: 12570"><p>There was an earlier thread about EC and I made the comment that there are some drivers who will use EC as an excuse not to run off chasers. This may be the reasoning behind your DMs decision. We have a couple of cover drivers in my center who are (in)famous for doing this and it just makes it that much harder for the regular driver when he comes back to work the next day. Will there be ECs? Of course there will. Your center team needs to trust their drivers that they will use their best judgement while striving to make service on as many packages as possible. If this means calling the customer and asking if you can indirect to an alternate address or perhaps asking them to meet you on the paved road or doing whatever it takes, within reason, to get their pkg to them, then do it.</p><p> </p><p>I have a city run so EC is not an issue but when I was on my country run there were many times when I had to decide whether to go down a road or not. 9 times out of 10 the customer understood and appreciated the effort. The 10th was the pkg that I would EC.</p><p> </p><p>Our CMs policy is that if it cost the company money they will charge you with an accident.</p><p> </p><p>10, please know that I was not implying anything toward you nor questioning you. I was merely relaying my experience with certain drivers in my center and their (mis) use of EC.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 697017, member: 12570"] There was an earlier thread about EC and I made the comment that there are some drivers who will use EC as an excuse not to run off chasers. This may be the reasoning behind your DMs decision. We have a couple of cover drivers in my center who are (in)famous for doing this and it just makes it that much harder for the regular driver when he comes back to work the next day. Will there be ECs? Of course there will. Your center team needs to trust their drivers that they will use their best judgement while striving to make service on as many packages as possible. If this means calling the customer and asking if you can indirect to an alternate address or perhaps asking them to meet you on the paved road or doing whatever it takes, within reason, to get their pkg to them, then do it. I have a city run so EC is not an issue but when I was on my country run there were many times when I had to decide whether to go down a road or not. 9 times out of 10 the customer understood and appreciated the effort. The 10th was the pkg that I would EC. Our CMs policy is that if it cost the company money they will charge you with an accident. 10, please know that I was not implying anything toward you nor questioning you. I was merely relaying my experience with certain drivers in my center and their (mis) use of EC. [/QUOTE]
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