I hereby make the following prediction. Ten years from now, once Telematics has been fully implemented, the number of Operations staff (center manager's and on-car sups) will be cut by two thirds. The job of "on car sup" will be outsourced...to some guy named Patel making $3 an hour who sits in a little room in Bombay and "supervises" 25 drivers simultaneously via Telematics. PCM's will be conducted via an online video link. You will never meet Patel face to face; but he will supervise you, along with 25 of your co-workers, in real time on a bank of computer monitors. Were you overallowed? Did you leave your bulkhead door open, or break trace to go pee? If so, you will answer to Patel. The fact that Patel has never done your job or been to your country wont matter; Telematics will give him all the information he needs to "supervise" you every moment of the day. He is pretty much like the IE management we have now, only he will make less than a tenth of what they do. The job of training and safety rides will be performed by part-time sups who float from center-to-center as needed. Otherwise, the actual day-to-day management of the center will be outsourced to Patel and his kin via Telematics. I guess the nice part about this is that, in addition to supervising you, Patel can probably provide tech support for that new laptop you just bought. Just make sure you code the time out as lunch first, or as soon as he gets your computer fixed he will fire you for stealing time.