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<blockquote data-quote="59 Dano" data-source="post: 4937642" data-attributes="member: 23516">In normal times, bad managers are pressured like you wouldn&#039;t believe to get it together.&nbsp; The hot button metrics when I was an ops manager were safety, service, SPH, P/FTE, YoY improvement in both SPH and P/FTE, and adhering to the labor budget.&nbsp; There were others, but those weren&#039;t much of a priority and tended to fall into place if you hit the ones I mentioned, as they are the ones that usually drive everything else.A &quot;good&quot; manager shouldn&#039;t have to do that much (unless he&#039;s understaffed), as he&#039;s deploying his allocated resources effectively to meet the expectations placed upon him and his workgoup.&nbsp; In my experience, the &quot;bad&quot; managers are the ones who are working like crazy most of the time (again, staffing issues excepted) because they don&#039;t have control over their operations.&nbsp; They are also the ones who, when they quit, step down, or get fired, have lots of his subordinates coming to bat with comments like, &quot;At least he cared&quot; and &quot;At least he tried.&quot;To most folks who don&#039;t know any better, metrics are a bigger deal than performance.</blockquote>

[QUOTE="59 Dano, post: 4937642, member: 23516"] In normal times, bad managers are pressured like you wouldn't believe to get it together. The hot button metrics when I was an ops manager were safety, service, SPH, P/FTE, YoY improvement in both SPH and P/FTE, and adhering to the labor budget. There were others, but those weren't much of a priority and tended to fall into place if you hit the ones I mentioned, as they are the ones that usually drive everything else. A "good" manager shouldn't have to do that much (unless he's understaffed), as he's deploying his allocated resources effectively to meet the expectations placed upon him and his workgoup. In my experience, the "bad" managers are the ones who are working like crazy most of the time (again, staffing issues excepted) because they don't have control over their operations. They are also the ones who, when they quit, step down, or get fired, have lots of his subordinates coming to bat with comments like, "At least he cared" and "At least he tried." To most folks who don't know any better, metrics are a bigger deal than performance. [/QUOTE]

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