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<blockquote data-quote="TUT" data-source="post: 950249" data-attributes="member: 29298"><p>Overall I look to what you think as a global problem.</p><p></p><p>But:</p><p>"The payoff was huge because customers were willing to pay a hefty premium for an outstanding experience"</p><p></p><p>The world has changed (you should be seeing this and adjusting), people now want to pay less for reasonable service. And not only has Fedex adapted, many many companies have. Probably because we can't afford top of the line service anymore, amongst other things.</p><p></p><p>I really feel everything you say is basically what the corporate status quo is today and that overall is sad.</p><p></p><p>The real sadness I see is oil companies making >50 billion in profit a 1/4 treat their employees like the rest of them. I look to companies that treat their employees well and hate to see it when a company is in their Golden Years and they still don't. The small package carriers are not in their Golden Years anymore. That's fact.</p></blockquote><p></p>
[QUOTE="TUT, post: 950249, member: 29298"] Overall I look to what you think as a global problem. But: "The payoff was huge because customers were willing to pay a hefty premium for an outstanding experience" The world has changed (you should be seeing this and adjusting), people now want to pay less for reasonable service. And not only has Fedex adapted, many many companies have. Probably because we can't afford top of the line service anymore, amongst other things. I really feel everything you say is basically what the corporate status quo is today and that overall is sad. The real sadness I see is oil companies making >50 billion in profit a 1/4 treat their employees like the rest of them. I look to companies that treat their employees well and hate to see it when a company is in their Golden Years and they still don't. The small package carriers are not in their Golden Years anymore. That's fact. [/QUOTE]
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