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The FedEx Ground Threat
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<blockquote data-quote="&#039;Lord Brown&#039;s bidding&#039;" data-source="post: 1074536" data-attributes="member: 32753"><p>It's funny, all this talk of our service vs Ground inspired me to go take a look at UPS' and FedEX' FB pages. I thought people hated UPS....! There were complaints at UPS, sure, but there were many, many expressions of gratitude. And if someone did complain, someone from UPS reached out to them.</p><p></p><p>FedEx needs to take down their site as it appears to be all negative publicity/advertising. And the customer rep must have given up long ago, as hardly anyone answered the complaints.</p><p></p><p>Yet in still,customers (the shippers) are choosing Ground more. I wish UPS would advertise My Choice more (and I need to too, for that matter). I don't have network TV in my house so I don't see commercials, but I wish I heard more radio spots or advertisments on the sides of buses and billboards. Why aren't they advertising this more?</p></blockquote><p></p>
[QUOTE="'Lord Brown's bidding', post: 1074536, member: 32753"] It's funny, all this talk of our service vs Ground inspired me to go take a look at UPS' and FedEX' FB pages. I thought people hated UPS....! There were complaints at UPS, sure, but there were many, many expressions of gratitude. And if someone did complain, someone from UPS reached out to them. FedEx needs to take down their site as it appears to be all negative publicity/advertising. And the customer rep must have given up long ago, as hardly anyone answered the complaints. Yet in still,customers (the shippers) are choosing Ground more. I wish UPS would advertise My Choice more (and I need to too, for that matter). I don't have network TV in my house so I don't see commercials, but I wish I heard more radio spots or advertisments on the sides of buses and billboards. Why aren't they advertising this more? [/QUOTE]
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