The making of a UPS driver


Well-Known Member
When big brown found that its twentysomething drivers were flunking out in droves, it had a serious problem on its hands: how to train generation y for a hard blue-collar job. The company created a whole new approach - and it doesn't involve videogames.

(Fortune Magazine) -- It's 9:45 A.M., and at 93 degrees and 1,000% humidity, Saddle Brook, N.J., feels more like the Serengeti than suburbia. I'm in a doorless truck, wearing high-waisted shorts, facing a day full of handcarts and heavy boxes. When I arose at 5:45 this morning - an hour I haven't seen the daytime side of since ... ever - the day had something of the adventurous about it. Like more of my Generation Y peers than one might expect, I'd never worn a uniform, or even properly nine-to-fived it for that matter, and here at last was my chance.

UPS would soon fix me, though. At 8:15, after touring the huge open warehouse of concrete and conveyor belts that is UPS's Saddle Brook center, I met Vincent "Vinny" Plateroti, a UPS "driver service provider," or DSP - that's UPS for driver - of 21 years and my escort for the day. At 8:45, we attended the "pre-work communications meeting," or PCM - UPS for morning meeting - which included reports from the previous day and a short but detailed lecture on hydration.

Dirty Savage

Paranoid Android
Sounds like a factory for UPS robots to me! What the writer failed to mention was the room in the back where trainees were forced to watch UPS propoganda videos with their eyes pinned open, A Clockwork Orange-style.