A friend in dispatch sent me a video he just had to view from the VP of customer experience Ricky Brock. In it he exhorts the minions to go above and beyond for his customers with every transaction. But wait, there's a payoff for the peasants. If your manager notices your efforts he will submit it and depending on the value the Veep places on it you will be rewarded with either a a card signed by Ricky, a phone call from Ricky or even a personal visit from Ricky to your location to celebrate your achievement! Failed to say anything about actual cash. In my best 1950's kid voice... Golly gee willakers mister Brock, those sure are some keen prizes! You know I might do something extra for a customer if i could be guaranteed I would never get a visit from creepy Ricky.