The Purple Pulse

[Damon18]

Rolling out in the UK and Europe, customers will soon be able to take a short customer satisfaction survey tied to the tracking number of their package they shipped/received. They will directly grading the face to face interaction with the courier/CSA. Supposedly, this will "help" corporate determine what areas they can improve their customer service. No word if/when this will come to the states.

 

[Schweddy]

Rating: that's one ugly old fart..

 

[Star B]

Rating: Didn't ring the doorbell or knocked.
Reality: Gave the package to the person

Rating: Sped down my driveway
Reality: did 3mph down their driveway because it is a mile long and full of potholes and ruts.

Rating: friend--------- PKG WAS LATE
Reality: Memphis sucks.

 

[Fred's Myth]

Rating: Didn't ring the doorbell or knocked.
Reality: Gave the package to the person

Rating: Sped down my driveway
Reality: did 3mph down their driveway because it is a mile long and full of potholes and ruts.

Rating: friend--------- PKG WAS LATE
Reality: Memphis sucks.

My personal favorite was the recip who claimed they never got their package WHEN THEY'D SIGNED FOR IT!

 

[Meat]

Rolling out in the UK and Europe, customers will soon be able to take a short customer satisfaction survey tied to the tracking number of their package they shipped/received. They will directly grading the face to face interaction with the courier/CSA. Supposedly, this will "help" corporate determine what areas they can improve their customer service. No word if/when this will come to the states.

I applaude this effort. Unfortunately, there are a lot of employees who hate their gig, and it shows.

 

[Oldfart]

I had a customer complain the other day. The usual complaint that I just knocked once and didn't give him time to answer the door before I left. Funny thing is, he was my last stop. After I coded his package, I spent a few minutes in front of his house putting exception stickers on a few packages, making sure I had all my deliveries accounted for and clearing with dispatch. Then I drove off. Where was he while I did all that?

 

[UpstateNYUPSer(Ret)]

I had a customer complain the other day. The usual complaint that I just knocked once and didn't give him time to answer the door before I left. Funny thing is, he was my last stop. After I coded his package, I spent a few minutes in front of his house putting exception stickers on a few packages, making sure I had all my deliveries accounted for and clearing with dispatch. Then I drove off. Where was he while I did all that?

Did you check to see if he had pulled the notice off the door before leaving?

 

[Oldfart]

Did you check to see if he had pulled the notice off the door before leaving?

Funny you should ask that. I actually did have a customer do that a few months back. Same scenario. Last stop of the day at a condo. I couldn't have been parked more than 10 feet from the door. Wooden door was open and the storm door was closed. I knocked HARD. Left a door tag and spent a few minutes in my truck doing paperwork and what not. I happen to glance over to the door and the customer had opened the storm door, removed the door tag and closed the wooden door. It was a 3rd attempt and apparently they didn't want the package. It went back to the shipper.

Concerning the package with the complaint. I did not notice if the door tag was removed before I left but my truck was parked where the recipient would have seen my truck had he answered the door. Either he answered the door and was too lazy to come to my truck to get my attention or he was not home and just wanted to complain. Not sure how it is with UPS but with us it is way more trouble to NOT deliver a package than it is to complete the delivery. I give my customers every opportunity to answer the door before I leave a door tag. I do not lose any sleep when someone complains about the time I give them to answer the door because I know they were either not home or just didn't bother answering the door.

Just like when you knock on the door and you hear a person yell "WHO IS IT"? You can tell they are not on the other side of the door. They are either on the couch or in another room and too lazy to come to the window or the peephole. I won't answer until they come to the door. I just keep knocking and make them walk to the door before I announce who I am.

 

[UpstateNYUPSer(Ret)]

As soon as I hear "who is it" I place the pkg by the door and head back to the car.

 

[Oldfart]

As soon as I hear "who is it" I place the pkg by the door and head back to the car.

I do too except when a signature is required or it's an apartment and there is no enclosed patio to leave the package on.

Also when I knock and a dog barks. I don't want the person to answer because his dog will answer the door with him. If I need a signature, my foot stops the door from opening until the dog gets put up. I ask them nicely twice to put the dog up. If they don't put the dog up, I walk back to my truck and either they can come to the truck or I will drive off. I don't play games with dogs. I love dogs except for dogs I don't know.

 

[Wally]

I had a customer complain the other day. The usual complaint that I just knocked once and didn't give him time to answer the door before I left. Funny thing is, he was my last stop. After I coded his package, I spent a few minutes in front of his house putting exception stickers on a few packages, making sure I had all my deliveries accounted for and clearing with dispatch. Then I drove off. Where was he while I did all that?

Who knocks? Chuck n' go!

 

[Oldfart]

Who knocks? Chuck n' go!

What if you need a signature?

If not, I call it "Ring and run"

 

[Wally]

What if you need a signature?

If not, I call it "Ring and run"

Signature you wait a good 45 seconds.

 

[dezguy]

Con gets 15 seconds for me to hear footsteps. After that, they get as long as it takes for me to fill out the DK before they get to watch my ass on the way back to the truck.

 

[Star B]

As soon as I hear "who is it" I place the pkg by the door and head back to the car.

Really? I ditch, ding, and walk briskly to the truck. Unless it's sig required, then its ding-dong, listen, scribble, ding dong, listen, check visually for neighbors (unless DSR), slap the door and back to the truck while swearing in my head I gotta head back there tomorrow.

"BUT I DONT INDIRECT EVER".

Good for you... My indirecting efforts are directly proportional to how far off the beaten path the stop is. If it's right on route where I won't have to go out of the way, you'll get a peek at the neighbors house. If you are 20 minutes out of the way stop... I may even pester two neighbors.

 

[59 Dano]

My personal favorite was the recip who claimed they never got their package WHEN THEY'D SIGNED FOR IT!

Customers who get a 2Day AM pkg the very next day at 1500 in the afternoon and complain that it's late.

 

[MAKAVELI]

Really? I ditch, ding, and walk briskly to the truck. Unless it's sig required, then its ding-dong, listen, scribble, ding dong, listen, check visually for neighbors (unless DSR), slap the door and back to the truck while swearing in my head I gotta head back there tomorrow.

"BUT I DONT INDIRECT EVER".

Good for you... My indirecting efforts are directly proportional to how far off the beaten path the stop is. If it's right on route where I won't have to go out of the way, you'll get a peek at the neighbors house. If you are 20 minutes out of the way stop... I may even pester two neighbors.

The only time I will ever indirect is at a business that I really don't want to make a second attempt that day.

 

[Route 66]

Whenever I used to get a customer who yelled "Who is it?" I'd always yell back "Yo mutha!"
That'd always get em to the door real quicklike.

 

[UpstateNYUPSer(Ret)]

What if you need a signature?

If not, I call it "Ring and run"

"Stop, drop and roll."

I had a resi delivery this past week where I knocked on the door and could hear both the husband and wife yelling "come in" as I was making my way back to the pkg car.

I rarely, if ever, will cross the threshold------the only exception would be for an irreg going to an elderly or infirm person. Even then, I only go in far enough to get the package away from the swing of the door.

 

[Oldfart]

"Stop, drop and roll."

I had a resi delivery this past week where I knocked on the door and could hear both the husband and wife yelling "come in" as I was making my way back to the pkg car.

I rarely, if ever, will cross the threshold------the only exception would be for an irreg going to an elderly or infirm person. Even then, I only go in far enough to get the package away from the swing of the door.

I hear that alot. I never go in except for 1 man I deliver to that is in a wheelchair.