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<blockquote data-quote="Oldfart" data-source="post: 2823761" data-attributes="member: 64407">Funny you should ask that.&nbsp; I actually did have a customer do that a few months back.&nbsp; Same scenario.&nbsp; Last stop of the day at a condo. I couldn&#039;t have been parked more than 10 feet from the door.&nbsp; Wooden door was open and the storm door was closed.&nbsp; I knocked HARD.&nbsp; Left a door tag and spent a few minutes in my truck doing paperwork and what not.&nbsp; I happen to glance over to the door and the customer had opened the storm door,&nbsp; removed the door tag and closed the wooden door.&nbsp; It was a 3rd attempt and apparently they didn&#039;t want the package.&nbsp; It went back to the shipper.Concerning the package with the complaint.&nbsp; I did not notice if the door tag was removed before I left but my truck was parked where the recipient would have seen my truck had he answered the door.&nbsp; Either he answered the door and was too lazy to come to my truck to get my attention or he was not home and just wanted to complain.&nbsp; Not sure how it is with UPS but with us it is way more trouble to NOT deliver a package than it is to complete the delivery.&nbsp; I give my customers every opportunity to answer the door before I leave a door tag.&nbsp; I do not lose any sleep when someone complains about the time I give them to answer the door because I know they were either not home or just didn&#039;t bother answering the door.Just like when you knock on the door and you hear a person yell &quot;WHO IS IT&quot;?&nbsp; You can tell they are not on the other side of the door.&nbsp; They are either on the couch or in another room and too lazy to come to the window or&nbsp; the peephole.&nbsp; I won&#039;t answer until they come to the door.&nbsp; I just keep knocking and make them walk to the door before I announce who I am.</blockquote>

[QUOTE="Oldfart, post: 2823761, member: 64407"] Funny you should ask that. I actually did have a customer do that a few months back. Same scenario. Last stop of the day at a condo. I couldn't have been parked more than 10 feet from the door. Wooden door was open and the storm door was closed. I knocked HARD. Left a door tag and spent a few minutes in my truck doing paperwork and what not. I happen to glance over to the door and the customer had opened the storm door, removed the door tag and closed the wooden door. It was a 3rd attempt and apparently they didn't want the package. It went back to the shipper. Concerning the package with the complaint. I did not notice if the door tag was removed before I left but my truck was parked where the recipient would have seen my truck had he answered the door. Either he answered the door and was too lazy to come to my truck to get my attention or he was not home and just wanted to complain. Not sure how it is with UPS but with us it is way more trouble to NOT deliver a package than it is to complete the delivery. I give my customers every opportunity to answer the door before I leave a door tag. I do not lose any sleep when someone complains about the time I give them to answer the door because I know they were either not home or just didn't bother answering the door. Just like when you knock on the door and you hear a person yell "WHO IS IT"? You can tell they are not on the other side of the door. They are either on the couch or in another room and too lazy to come to the window or the peephole. I won't answer until they come to the door. I just keep knocking and make them walk to the door before I announce who I am. [/QUOTE]

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