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<blockquote data-quote="interested" data-source="post: 53201"><p>Dannyboy, </p><p> </p><p>What I meant by "plan" was not to replace union employees, but to have specific assignments and actions in place for management. Coverage, if you will until the work stoppage is over. </p><p> </p><p>In my opinion, Ups scrambled around in the press, in front of our customers and in our own facilities like the proverbial chicken w/o a head. </p><p> </p><p>My colleagues and I spent the first 72 hours calling top customers and telling them we were on strike. After a few calls they were livid. Nobody was more painfully aware that we were on strike as our customers, to complicate matters we were reading off of a script that said that said, "we are expecting the work stoppage to be over shortly" The same work stoppage that we assured all of our customers only a few hours earlier would "never happen" </p><p> </p><p> The response to our calls? "Don't you have anything better to do than call us for three straight days and tell us the obvious" </p><p> </p><p>It was situations like that that really hurt our credibility with customers. If we had sent a clear message that we had a gameplan in the event of a strike, or honestly admitted to our customers that a strike was a very real possibility, it could have made a difference during the last contract negotiation-when many, many customers switched because they heard the same things in '97 and no longer trusted us.</p></blockquote><p></p>
[QUOTE="interested, post: 53201"] Dannyboy, What I meant by "plan" was not to replace union employees, but to have specific assignments and actions in place for management. Coverage, if you will until the work stoppage is over. In my opinion, Ups scrambled around in the press, in front of our customers and in our own facilities like the proverbial chicken w/o a head. My colleagues and I spent the first 72 hours calling top customers and telling them we were on strike. After a few calls they were livid. Nobody was more painfully aware that we were on strike as our customers, to complicate matters we were reading off of a script that said that said, "we are expecting the work stoppage to be over shortly" The same work stoppage that we assured all of our customers only a few hours earlier would "never happen" The response to our calls? "Don't you have anything better to do than call us for three straight days and tell us the obvious" It was situations like that that really hurt our credibility with customers. If we had sent a clear message that we had a gameplan in the event of a strike, or honestly admitted to our customers that a strike was a very real possibility, it could have made a difference during the last contract negotiation-when many, many customers switched because they heard the same things in '97 and no longer trusted us. [/QUOTE]
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