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The UPS Helpline, and why you should NOT use it
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<blockquote data-quote="Gary Host" data-source="post: 3159969" data-attributes="member: 68859"><p>On the original site, if you clicked the 'follow up on a report' link it would take you to a page asking for a 'confirmation number' and a password. However, when I filed complaints it never gave me a chance to create any password and the 'report number' it gave, didn't work in that 'confirmation number' field. So, checking the status didn't work. at all. Also, I want to clarify that the lady on the call-in helpline told me the web helpline was a different company, but it looks like The Network, Inc. does run both services. Maybe they just weren't able to communicate with the other division very easily. Hopefully, that is being addressed in this new project, too. </p><p></p><p><span style="font-size: 18px"><span style="color: #0000b3">Kudos to whoever stepped up to make this an actual working system.</span></span> With the right oversight, this could potentially be a really great thing.</p><p></p><p>[ATTACH=full]163166[/ATTACH] </p><p></p><p>[ATTACH=full]163167[/ATTACH] </p><p>[USER=45051]@Gumby[/USER] see, change happens <img src="/community/styles/default/xenforo/smilies/wink.png" class="smilie" loading="lazy" alt=";)" title="Wink ;)" data-shortname=";)" /></p></blockquote><p></p>
[QUOTE="Gary Host, post: 3159969, member: 68859"] On the original site, if you clicked the 'follow up on a report' link it would take you to a page asking for a 'confirmation number' and a password. However, when I filed complaints it never gave me a chance to create any password and the 'report number' it gave, didn't work in that 'confirmation number' field. So, checking the status didn't work. at all. Also, I want to clarify that the lady on the call-in helpline told me the web helpline was a different company, but it looks like The Network, Inc. does run both services. Maybe they just weren't able to communicate with the other division very easily. Hopefully, that is being addressed in this new project, too. [SIZE=5][COLOR=#0000b3]Kudos to whoever stepped up to make this an actual working system.[/COLOR][/SIZE] With the right oversight, this could potentially be a really great thing. [ATTACH=full]163166[/ATTACH] [ATTACH=full]163167[/ATTACH] [USER=45051]@Gumby[/USER] see, change happens ;) [/QUOTE]
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The UPS Helpline, and why you should NOT use it
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