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The UPS Policy Book with Integrity: Session 2: Preface Part 1
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<blockquote data-quote="dannyboy" data-source="post: 808050" data-attributes="member: 484"><p>Not looking for popular, just a truthful answer. And believe it or not, I tend to believe what you have posted more than what I have heard face to face at the center. But then hands on experience has also led to the formation of what I have posted.</p><p> </p><p>The way things are presented at the center is that the local management team is nothing more than messenger boys. They are told what to do, when to do it, and no exceptions.</p><p> </p><p>Not long before I retired, we had a run cut in on Tuesday-Thursday. Always out on Monday and Friday. We ended up with a manager that told us if we brought the paid day in, he would leave the run in on Fridays. IT all worked well. Moral was much better, the stops per hour on Friday were better than the rest of the week, all indications showed it was a smart move. But after several months, he was told he could not keep that extra route in. IT was not a decision he was able to override, it came from above.</p><p> </p><p>As well as all the relooping that was done. WE got our say, but they did it the way they wanted it. Did not matter if it made sense or not, or if the customer was harmed by the changes. All this was done from above the center level.</p><p> </p><p>So as much as I would love to believe that the center team has autonomy, I have not seen it here.</p><p> </p><p>There is a difference between UPS and my business. UPS has employees, and offers something for everyone. I tend to focus on a very small segment, mostly those that can afford what I do. Each project is a work of art, none are the same as the others. Largely it is creativity. Something you can not train someone to do. They either have it, or they dont. So for the most part, I do most of the work myself, with help from my son.</p><p> </p><p>d PS, let me add this. I would love the honor of getting to spend some time with either/both of you. I know that your experiences would give me a lot of insight.</p></blockquote><p></p>
[QUOTE="dannyboy, post: 808050, member: 484"] Not looking for popular, just a truthful answer. And believe it or not, I tend to believe what you have posted more than what I have heard face to face at the center. But then hands on experience has also led to the formation of what I have posted. The way things are presented at the center is that the local management team is nothing more than messenger boys. They are told what to do, when to do it, and no exceptions. Not long before I retired, we had a run cut in on Tuesday-Thursday. Always out on Monday and Friday. We ended up with a manager that told us if we brought the paid day in, he would leave the run in on Fridays. IT all worked well. Moral was much better, the stops per hour on Friday were better than the rest of the week, all indications showed it was a smart move. But after several months, he was told he could not keep that extra route in. IT was not a decision he was able to override, it came from above. As well as all the relooping that was done. WE got our say, but they did it the way they wanted it. Did not matter if it made sense or not, or if the customer was harmed by the changes. All this was done from above the center level. So as much as I would love to believe that the center team has autonomy, I have not seen it here. There is a difference between UPS and my business. UPS has employees, and offers something for everyone. I tend to focus on a very small segment, mostly those that can afford what I do. Each project is a work of art, none are the same as the others. Largely it is creativity. Something you can not train someone to do. They either have it, or they dont. So for the most part, I do most of the work myself, with help from my son. d PS, let me add this. I would love the honor of getting to spend some time with either/both of you. I know that your experiences would give me a lot of insight. [/QUOTE]
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