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The Year In Review.....
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<blockquote data-quote="browniehound" data-source="post: 283778" data-attributes="member: 4653"><p>Scratch,</p><p>Remember the days when 1x pus would be called in and you would get a nice UPS label in your slot the next day? Not anymore. Now that person on the other end of the 1-800-pick-ups call tells the custmomer we can pick it up today. What a waste of time and money for the company to pick up 1 ground package from a residence going to a residential address. Lets look at the hassle this creates on each part of the process.</p><p> </p><p>Old way:</p><p>Granny would call the 800# from 5 elm st. at 4pm and ask for a pick up. She would be told the driver would be by sometime before 7 pm the next and how much she must leave for the driver. Driver would recieve 1X label in his slot the following day and make pick up on trace.</p><p> </p><p>New way:</p><p> </p><p>Granny is told driver can come by today. Granny says that she doesn't have a UPS label to put on the package. She is told by the 1-800 idiot that the driver will supply her with what she needs.</p><p> </p><p>The driver now gets the SDG call after he has been to granny's street and the message says she needs a ground ASD. Even though granny lives on the driver's route he must drive 2 miles back to make the pick-up. Then he must wait while granny fills out the GSD and she proceeds to ask 5 questions about the fields she must fill out. Finally after 7 minutes the driver is able to leave granny's street and drive 2 mile back to his trace.</p><p> </p><p>All the while this package is going to granny's son who lives on a rural residential street somewhere in America. My points:</p><p> </p><p>1. Residential to residential ground = the least profitable delivery.</p><p> </p><p>2. We could have pick up the package on trace the next day saving us at least 20 bucks in labor costs if we did it the old way.</p><p> </p><p>3. Why does ups bust our balls about how many steps we make back into the selection area of the vehicle, yet they will let us sit at a residential pick-up for 7 minutes while someone fills out an ASD?</p><p> </p><p>4. If they don't have everything prepared I think the pick-up should be made the next day?</p><p> </p><p>Anyone disagree with those statement?</p></blockquote><p></p>
[QUOTE="browniehound, post: 283778, member: 4653"] Scratch, Remember the days when 1x pus would be called in and you would get a nice UPS label in your slot the next day? Not anymore. Now that person on the other end of the 1-800-pick-ups call tells the custmomer we can pick it up today. What a waste of time and money for the company to pick up 1 ground package from a residence going to a residential address. Lets look at the hassle this creates on each part of the process. Old way: Granny would call the 800# from 5 elm st. at 4pm and ask for a pick up. She would be told the driver would be by sometime before 7 pm the next and how much she must leave for the driver. Driver would recieve 1X label in his slot the following day and make pick up on trace. New way: Granny is told driver can come by today. Granny says that she doesn't have a UPS label to put on the package. She is told by the 1-800 idiot that the driver will supply her with what she needs. The driver now gets the SDG call after he has been to granny's street and the message says she needs a ground ASD. Even though granny lives on the driver's route he must drive 2 miles back to make the pick-up. Then he must wait while granny fills out the GSD and she proceeds to ask 5 questions about the fields she must fill out. Finally after 7 minutes the driver is able to leave granny's street and drive 2 mile back to his trace. All the while this package is going to granny's son who lives on a rural residential street somewhere in America. My points: 1. Residential to residential ground = the least profitable delivery. 2. We could have pick up the package on trace the next day saving us at least 20 bucks in labor costs if we did it the old way. 3. Why does ups bust our balls about how many steps we make back into the selection area of the vehicle, yet they will let us sit at a residential pick-up for 7 minutes while someone fills out an ASD? 4. If they don't have everything prepared I think the pick-up should be made the next day? Anyone disagree with those statement? [/QUOTE]
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