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Things Are Looking Up.
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<blockquote data-quote="DS" data-source="post: 959286" data-attributes="member: 556"><p>I agree.It seems the bottom line is money,and getting by on reputation.</p><p>We have the ability to offer the service our customers have come to expect.</p><p>What we need to re-establish is customer respect.</p><p>Fedex ground does what we do quite well.</p><p>UPS works on a theme of perfect dispatch.Getting it right every day.</p><p>Obviously there is a problem implementing this, even after 100 + years.</p></blockquote><p></p>
[QUOTE="DS, post: 959286, member: 556"] I agree.It seems the bottom line is money,and getting by on reputation. We have the ability to offer the service our customers have come to expect. What we need to re-establish is customer respect. Fedex ground does what we do quite well. UPS works on a theme of perfect dispatch.Getting it right every day. Obviously there is a problem implementing this, even after 100 + years. [/QUOTE]
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