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Brown Cafe UPS Forum
UPS Discussions
Those customers you wanna strangle
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<blockquote data-quote="brown67" data-source="post: 1995442" data-attributes="member: 5457"><p>Driver in our center had a company complain about delivery time. Heavy industrial route with lots of air and bulk. Truck is bricked everyday. Driver would drop off airs and come back around 11:30 for ground deliveries. Off trace just trying to make customer happy. Company wanted everything delivered at the same time, before 10:00, and would call daily to complain. Driver finally had it with their complaints and started delivering the ground stops and doing their pick up at 5:55 everyday. They closed at 6:00. They went ballistic. After a week he came back at 11:30 and said, "11:30 is so bad is it." They never complained again. On car sup was great and let him do. He was tired of complaints too.</p></blockquote><p></p>
[QUOTE="brown67, post: 1995442, member: 5457"] Driver in our center had a company complain about delivery time. Heavy industrial route with lots of air and bulk. Truck is bricked everyday. Driver would drop off airs and come back around 11:30 for ground deliveries. Off trace just trying to make customer happy. Company wanted everything delivered at the same time, before 10:00, and would call daily to complain. Driver finally had it with their complaints and started delivering the ground stops and doing their pick up at 5:55 everyday. They closed at 6:00. They went ballistic. After a week he came back at 11:30 and said, "11:30 is so bad is it." They never complained again. On car sup was great and let him do. He was tired of complaints too. [/QUOTE]
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Those customers you wanna strangle
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