Three Lost Words

Discussion in 'FedEx Discussions' started by MrFedEx, Dec 3, 2014.

  1. MrFedEx

    MrFedEx Engorged Member

    "Satisfying the customer".
  2. STFXG

    STFXG Well-Known Member

    Talking about your marriage? Ah snap!
  3. Cactus

    Cactus Just telling it like it is

    Management will only tell you that after they've been chewed out by a dissatisfied customer. Otherwise they could care less. And Fred? even less than that. As long as they hit their precious numbers, the quality of the service is of no concern until someone bitches. Then it's the courier's fault of course.
  4. MechLift

    MechLift Member

    That was one distinct advantage FedEx had going against UPS when the company first started but then along came Pay-for-Performance.