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<blockquote data-quote="hypo hanna" data-source="post: 1045243" data-attributes="member: 42600"><p>Dispatch can't always fix the files. We can update with any new info that the driver sends us but there could be hundreds of files at that address. Some could go back 20 years. Since dispatchers don't have the authority to delete the ones that are out of date, there really isn't much they can do. Add in the ones that are scheduled by the customer with on line programs. Their computers cache the basic info. If they don't update it when say they move, you will be sent to the old address. In the effort to give the customers options, our marketing dept has created a cluster with over a dozen ways to book a pickup.</p></blockquote><p></p>
[QUOTE="hypo hanna, post: 1045243, member: 42600"] Dispatch can't always fix the files. We can update with any new info that the driver sends us but there could be hundreds of files at that address. Some could go back 20 years. Since dispatchers don't have the authority to delete the ones that are out of date, there really isn't much they can do. Add in the ones that are scheduled by the customer with on line programs. Their computers cache the basic info. If they don't update it when say they move, you will be sent to the old address. In the effort to give the customers options, our marketing dept has created a cluster with over a dozen ways to book a pickup. [/QUOTE]
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