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FedEx Discussions
Too much business SORRY
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<blockquote data-quote="El Morado Diablo" data-source="post: 4633354" data-attributes="member: 40760"><p>It's comments like this that keep FedEx from being the company they could be. Sure, you get a group of people together and you are going to get some dumb input. On the other hand, you are going to get some great suggestions that could actually make a difference in the customer experience, make people's jobs easier, etc.</p><p></p><p>The same thing could be said with the LEO's. IMHO, we spend way too much time punching buttons to make deliveries and process pickups than is necessary. You can't help but notice a UPS driver process an entire cart full of packages and leave a pick-up location while I'm halfway through my packages. If the people behind the software actually talked to the couriers doing the job a lot of those menu options could be eliminated to speed things up.</p></blockquote><p></p>
[QUOTE="El Morado Diablo, post: 4633354, member: 40760"] It's comments like this that keep FedEx from being the company they could be. Sure, you get a group of people together and you are going to get some dumb input. On the other hand, you are going to get some great suggestions that could actually make a difference in the customer experience, make people's jobs easier, etc. The same thing could be said with the LEO's. IMHO, we spend way too much time punching buttons to make deliveries and process pickups than is necessary. You can't help but notice a UPS driver process an entire cart full of packages and leave a pick-up location while I'm halfway through my packages. If the people behind the software actually talked to the couriers doing the job a lot of those menu options could be eliminated to speed things up. [/QUOTE]
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