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Total Service Plan (TSP)
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<blockquote data-quote="Trucker Clock" data-source="post: 5339357" data-attributes="member: 70932"><p>Yep. </p><p></p><p>We screwed up. We did not get that package on the air trailer. And there was a reason the customer paid a huge premium to send it NDA. It needed to be there the next day.</p><p></p><p>So we got it there the next day via line flight. Maybe late, but we got it there. It cost us a lot of money, but we had customer service back then.</p><p></p><p>Today, we just say to hell with the customer. It will go out tomorrow. We can't do our jobs, so we make the customer pay the price for our incompetence.</p></blockquote><p></p>
[QUOTE="Trucker Clock, post: 5339357, member: 70932"] Yep. We screwed up. We did not get that package on the air trailer. And there was a reason the customer paid a huge premium to send it NDA. It needed to be there the next day. So we got it there the next day via line flight. Maybe late, but we got it there. It cost us a lot of money, but we had customer service back then. Today, we just say to hell with the customer. It will go out tomorrow. We can't do our jobs, so we make the customer pay the price for our incompetence. [/QUOTE]
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