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<blockquote data-quote="dannyboy" data-source="post: 107166" data-attributes="member: 484"><p>Damages and lost packages are a part of the business. The will happen. Lost packages are also a part of the system. Not something that we brag about or market, but it happens.</p><p> </p><p>Some of it could be prevented by a more caring work group (throwing in that 148 pound over sized into the back of the feeder on top of the other packages because it came down late and you want to go home, instead of moving some of them out of the way to place it on the floor), better designed buildings that dont leak, better operational equipment that does not chew up or crush packages.</p><p> </p><p>And yes, there needs to be a level of poor packaging that the UPS driver does not pick up. The packaging is not correct for the contents etc.</p><p> </p><p>But as a receiver of many types of goods through UPS and other carriers, it hurts to hear then say that they dont want to ship my pumps through UPS because they drop them and break about 50% of the housings (and these are packed very very well, and secured to the bottom of the box by using a piece of plywood that the pump is attached to) or the chemical company that uses FEDEX freight because even though the shipping costs are more, their damage rate on the 5 gallon containers are less than 1/2 of 1% where ours are almost 16%. And we require them to put them in a box, where they allow them to ship it just in the pail.</p><p> </p><p>So why are these packages getting the crap broken out of them when they are packed well. Dropping packages instead of bending over and placing them on the floors is one, throwing them out behind the package car to be loaded later in another. </p><p> </p><p>Yeah I can see some falling off conveyor belts, but that would be the minority.</p><p> </p><p>Many of the damages could be prevented, but not all.</p><p> </p><p>As for lost packages, there is a large number of packages that disappear in the system due to employee theft. Yes that is ugly to bring up, but it is a fact. There are others that have dual labels and we will pay a claim on one unless we catch it. </p><p> </p><p>Equipment at the centers play a large role in loosing letter envelopes. IT was last year I sent one out to California containing a large check payment for fish. It disappeared. Almost 8 months later I get a badly tattered check through the mail from UPS with the standard "well we found this in our system and though you might like it back since it has your name on it" letter. While it did not cause me to go out of business, it did create a problem with customer relationships on my part with the vendor.</p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 107166, member: 484"] Damages and lost packages are a part of the business. The will happen. Lost packages are also a part of the system. Not something that we brag about or market, but it happens. Some of it could be prevented by a more caring work group (throwing in that 148 pound over sized into the back of the feeder on top of the other packages because it came down late and you want to go home, instead of moving some of them out of the way to place it on the floor), better designed buildings that dont leak, better operational equipment that does not chew up or crush packages. And yes, there needs to be a level of poor packaging that the UPS driver does not pick up. The packaging is not correct for the contents etc. But as a receiver of many types of goods through UPS and other carriers, it hurts to hear then say that they dont want to ship my pumps through UPS because they drop them and break about 50% of the housings (and these are packed very very well, and secured to the bottom of the box by using a piece of plywood that the pump is attached to) or the chemical company that uses FEDEX freight because even though the shipping costs are more, their damage rate on the 5 gallon containers are less than 1/2 of 1% where ours are almost 16%. And we require them to put them in a box, where they allow them to ship it just in the pail. So why are these packages getting the crap broken out of them when they are packed well. Dropping packages instead of bending over and placing them on the floors is one, throwing them out behind the package car to be loaded later in another. Yeah I can see some falling off conveyor belts, but that would be the minority. Many of the damages could be prevented, but not all. As for lost packages, there is a large number of packages that disappear in the system due to employee theft. Yes that is ugly to bring up, but it is a fact. There are others that have dual labels and we will pay a claim on one unless we catch it. Equipment at the centers play a large role in loosing letter envelopes. IT was last year I sent one out to California containing a large check payment for fish. It disappeared. Almost 8 months later I get a badly tattered check through the mail from UPS with the standard "well we found this in our system and though you might like it back since it has your name on it" letter. While it did not cause me to go out of business, it did create a problem with customer relationships on my part with the vendor. d [/QUOTE]
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