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United Package Smashers
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<blockquote data-quote="freeloader" data-source="post: 278493" data-attributes="member: 12163"><p>I personally don't see anything wrong with the package smashers website. When you visit Amazon.com or any of the large online retailers, you can read or write reviews of the products. Ebay has the feedback rating system. Ever hear of Consumer Reports? But you can't go on ups.com and write a review of the good or bad service you received. So package smashers, among others, provides the outlet. Actually there are tons of "sucks" websites out there and not just for UPS. To me it's just a place for people to report their good or bad experiences with UPS, whether it's as a customer or as an employee.</p><p></p><p>Sure some people improperly pack their shipment. But some people follow the rules and their stuff still gets broken, lost, stolen or whatever. This is usually when the person is at wit's end because the shipment was probably important and they feel completely helpless. This is where good customer service should kick in and guide the customer through the entire claims process. Not at UPS. Call a few numbers, get the run-around, get accused of bad packaging, and then wait.</p><p></p><p>Claims are a joke. If you go to a UPS Store or UPS Customer Counter and have them check your packaging, or better yet, package the shipment for you (for a premium charge of course) and it gets broken, they STILL try to deny your claim even though THEY packed it.</p><p></p><p>Over the years, the pride and prestige of working at UPS has dwindled. When $8 an hour was a good wage, people took pride in their work. These days they can't keep a full staff, $8.50 an hour stinks so the quality of work suffers. Couple that with the weight limit increase from 70 to 150 (whenever that was) and you have small packages and envelopes being crushed by 150 pounders because they don't process them separately.</p></blockquote><p></p>
[QUOTE="freeloader, post: 278493, member: 12163"] I personally don't see anything wrong with the package smashers website. When you visit Amazon.com or any of the large online retailers, you can read or write reviews of the products. Ebay has the feedback rating system. Ever hear of Consumer Reports? But you can't go on ups.com and write a review of the good or bad service you received. So package smashers, among others, provides the outlet. Actually there are tons of "sucks" websites out there and not just for UPS. To me it's just a place for people to report their good or bad experiences with UPS, whether it's as a customer or as an employee. Sure some people improperly pack their shipment. But some people follow the rules and their stuff still gets broken, lost, stolen or whatever. This is usually when the person is at wit's end because the shipment was probably important and they feel completely helpless. This is where good customer service should kick in and guide the customer through the entire claims process. Not at UPS. Call a few numbers, get the run-around, get accused of bad packaging, and then wait. Claims are a joke. If you go to a UPS Store or UPS Customer Counter and have them check your packaging, or better yet, package the shipment for you (for a premium charge of course) and it gets broken, they STILL try to deny your claim even though THEY packed it. Over the years, the pride and prestige of working at UPS has dwindled. When $8 an hour was a good wage, people took pride in their work. These days they can't keep a full staff, $8.50 an hour stinks so the quality of work suffers. Couple that with the weight limit increase from 70 to 150 (whenever that was) and you have small packages and envelopes being crushed by 150 pounders because they don't process them separately. [/QUOTE]
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