Hi Guys! I am new to Brown Cafe, and don't know where to write about this. I bought a coat from Urban Outfitters and UO provided free shipping with UPS basic. Problem is this. The item should delivered today, but noone was at the main office in my apt. so UPS guy took it back to the facility and my tracking status is changed to "Exception" 11/16/20095:56 P.M.AS REQUESTED BY THE CUSTOMER, THE RECEIVER WILL PICKUP AT A UPS FACILITY WITHIN 5 BUSINESS DAYS After I talked to UPS service rep, status has been updated with 11/16/20097:53 P.M.AS REQUESTED BY THE CUSTOMER, THE RECEIVER WILL PICKUP AT A UPS FACILITY WITHIN 5 BUSINESS DAYS / CUSTOMER HAS CONFIRMED AND WILL PICK UP PACKAGES THIS EVENING which I've never confirmed or anything. Worst thing is that 'UPS Basic' doesn't offer redelivery. Since I work during the day, It is impossible for me to go down to UPS facility and pick-up. Is there anyway to get item re-delivered instead? What should I do now?