UPS callcenters

Discussion in 'UPSers International' started by hollowman14, Jul 9, 2008.

  1. hollowman14

    hollowman14 Guest

    Hi all,

    Do UPS have an offshore outsourcers for their callcenters(specially for french users)?

  2. drewed

    drewed Shankman

    ohhh hmm i honestly dont know the say wed have most major languages covered in the call centers
  3. Big Babooba

    Big Babooba Well-Known Member

    They are equipped to deal misinformation in all languages.
  4. jetset

    jetset pitch and toss

    Think the call centre for France not in Dublin Ireland.
  5. martin1964

    martin1964 uk man in brown

    Proberly in India !

    UPS GIRL New Member

    The Call Center for Canada is in New Brunswick. They handle both the French and English calls.
  7. menefrego

    menefrego New Member

    The Call Center for Italy is in Vimodrone (near Milano ) and it's full of very beautiful girls :flowers: not like in my center :grrr:
  8. dutchups

    dutchups Member

    For the Netherlands and Belgium CSTC is in Ireland, don`t know for France...

    HAPPYDAYS New Member

    Does UPS sub contract out call centers for their inbound calls? If not doe they have inbound call centers in the US?
  10. Monkey Butt

    Monkey Butt Dark Prince of Double Standards Staff Member

    There are 10 UPS CSC operations in the US for all calls originating in the US. Fairly well distributed geographically.
  11. david cassin

    david cassin dublinbrown

    as far as i am aware the french call center is still in dublin....
  12. BrownSuit

    BrownSuit Active Member

    While they are in the United States, most are contracted out. I believe there are 3 or four different companies that UPS works with. There is generally a UPSer in charge at each site for performance and quality assurance.
  13. chev

    chev Nightcrawler

    :laughing: Isn't that the truth. Our call centers suck. Always giving customers misinformation.
  14. diva29mom

    diva29mom "Be Clear "

    I am in a call center for SCS. And yes this is true. The reason is we get new information everyday every hour every minute. Also the phone numbers that are given are all attached incorrectly so most of the time we transfering everyone everywhere. OMG I dodnt even know where to begin. We get call from Small package all day long when we cant help because we dont have the same system as small pack so we end up send cust back to small pack. truth be told bigbrother dosent really know what we do. Just what they tell us. There is not enough time or space for me to shed light on this issue....moving on.
  15. middleofit

    middleofit New Member

    And then, when things get really bad for a customer, the calls end up in the district. Now, we are not supposed to have the staff to handle the calls, but, magically things get done on a local level. I realize we save money as a company by consolidating and sometimes contracting. BUTTTT, in the long run, by time folks get back to the district, they are not very happy!