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UPS can't compete because of high labor costs?
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<blockquote data-quote="Coldworld" data-source="post: 780199" data-attributes="member: 4777"><p>DS, unfortunately ups is loosing out on the the single largest thing they have going for them in regards to customers...the drivers "relationship" with them. Ups wants to "sell" the relationship between their drivers and the employees, but they are the first ones to have a fit spending the extra 30 seconds dealing with customer issues..even if they are business related. I think drivers should be sales people to an extent...but the personal time is needed to do this and ups doesnt want to give any....that is why you are seeing fedex more and more now...sneeking up on ups again just like in the 70's.</p></blockquote><p></p>
[QUOTE="Coldworld, post: 780199, member: 4777"] DS, unfortunately ups is loosing out on the the single largest thing they have going for them in regards to customers...the drivers "relationship" with them. Ups wants to "sell" the relationship between their drivers and the employees, but they are the first ones to have a fit spending the extra 30 seconds dealing with customer issues..even if they are business related. I think drivers should be sales people to an extent...but the personal time is needed to do this and ups doesnt want to give any....that is why you are seeing fedex more and more now...sneeking up on ups again just like in the 70's. [/QUOTE]
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UPS can't compete because of high labor costs?
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