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UPS can't compete because of high labor costs?
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 780267" data-attributes="member: 12570"><p>Have any of you guys ever been on a sales call with an AE? If you had I would bet you would have a different opinion of their role in the overall scheme of things. These guys get the brunt of any complaints the shipper may have that they had absolutely no involvement in, such as late/missed pickups or excessive damages. They also get to hear any compliments the shipper may have. They also have to try to retain current and secure new volume while staying within the parameters set by the company, which are dictated by our operating costs and price point. Finally, this is a job where your compensation is directly affected by factors totally out of your control. They can go out and bust their butts securing new volume only to see that effort wasted by a poor decision made by the center team (changed pickup time, not sending an additional feeder, etc) or by the poor attitude of either the delivery or pickup driver.</p><p> </p><p>While it is true that few if any BD folks could step in to our role on a moment's notice the reverse is also true. It ain't as easy as it looks.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 780267, member: 12570"] Have any of you guys ever been on a sales call with an AE? If you had I would bet you would have a different opinion of their role in the overall scheme of things. These guys get the brunt of any complaints the shipper may have that they had absolutely no involvement in, such as late/missed pickups or excessive damages. They also get to hear any compliments the shipper may have. They also have to try to retain current and secure new volume while staying within the parameters set by the company, which are dictated by our operating costs and price point. Finally, this is a job where your compensation is directly affected by factors totally out of your control. They can go out and bust their butts securing new volume only to see that effort wasted by a poor decision made by the center team (changed pickup time, not sending an additional feeder, etc) or by the poor attitude of either the delivery or pickup driver. While it is true that few if any BD folks could step in to our role on a moment's notice the reverse is also true. It ain't as easy as it looks. [/QUOTE]
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UPS can't compete because of high labor costs?
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