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UPS customer service policies per customer revenue question
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<blockquote data-quote="BrownSuit" data-source="post: 463764" data-attributes="member: 14437"><p>As far as different levels, yes there are different levels and yes they are based on revenue commitment.It is not appropriate to share those levels in this environment.</p><p></p><p>Based on whether or not you are assigned to an Account Executive, determines whether or not you receive a Preferred Customer Team. The reason for this is simple, the Account Executive's job is to sell, not to track packages or handle complaints. In their selling, they should be reducing your need to rely on Customer Service at all and become self sufficient. </p><p></p><p>As for the main difference, the more revenue, the more frequent you should be hearing from somebody at UPS. </p><p></p><p>The only real difference between the titles is how many accounts, the revenue, potentially the type of accounts, and the experience of the individual. Your old representative likely was promoted to accounts with a higher revenue and has less of them.</p><p></p><p>Since you've come here seeking information, I'd like to ask what specifically you don't like about your sales person, feel free to PM me if you don't want to discuss it in the open. What exactly is he fighting with you about?</p><p></p><p>I would make a list of areas that they need to improve on as they focus to grow your business and ways they can keep your needs in mind. I would also ask to speak with the Area Sales Manager (his boss) and discuss it with them as well.</p></blockquote><p></p>
[QUOTE="BrownSuit, post: 463764, member: 14437"] As far as different levels, yes there are different levels and yes they are based on revenue commitment.It is not appropriate to share those levels in this environment. Based on whether or not you are assigned to an Account Executive, determines whether or not you receive a Preferred Customer Team. The reason for this is simple, the Account Executive's job is to sell, not to track packages or handle complaints. In their selling, they should be reducing your need to rely on Customer Service at all and become self sufficient. As for the main difference, the more revenue, the more frequent you should be hearing from somebody at UPS. The only real difference between the titles is how many accounts, the revenue, potentially the type of accounts, and the experience of the individual. Your old representative likely was promoted to accounts with a higher revenue and has less of them. Since you've come here seeking information, I'd like to ask what specifically you don't like about your sales person, feel free to PM me if you don't want to discuss it in the open. What exactly is he fighting with you about? I would make a list of areas that they need to improve on as they focus to grow your business and ways they can keep your needs in mind. I would also ask to speak with the Area Sales Manager (his boss) and discuss it with them as well. [/QUOTE]
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