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Brown Cafe UPS Forum
UPS Partners
UPS mismanagement....
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<blockquote data-quote="Ouch" data-source="post: 1247070" data-attributes="member: 49383"><p>Goes back to what I said about having to please the shareholders. The old days of caring is over. The days where center manager's could make decisions to make service. Putting the routes in in Sept instead of Nov 28 would also be a great start. In my humble opinion it seems the company is more concerned now with profit instead of how they are preceived by the public and the companies they are doing business with. Almost the too big for your britches if you will. Another bad feeling is sending the drivers out to be the customer service reps. Imo, the drivers do not need to be the ones handling complaints because at least in my building it falls on deaf ears, and nothing is ever done to satisfy the complaints.</p></blockquote><p></p>
[QUOTE="Ouch, post: 1247070, member: 49383"] Goes back to what I said about having to please the shareholders. The old days of caring is over. The days where center manager's could make decisions to make service. Putting the routes in in Sept instead of Nov 28 would also be a great start. In my humble opinion it seems the company is more concerned now with profit instead of how they are preceived by the public and the companies they are doing business with. Almost the too big for your britches if you will. Another bad feeling is sending the drivers out to be the customer service reps. Imo, the drivers do not need to be the ones handling complaints because at least in my building it falls on deaf ears, and nothing is ever done to satisfy the complaints. [/QUOTE]
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