I searched where in the forum to place my question... if it needs to be moved by admin, please accept my apology... Anyway, Hi everyone, obviously I'm reaching out to the real people of UPS to help me with some clues possibly. I have two friends who work for UPS but they couldn't tell me anything except for one who said to come here. I have TMOBILE, I got two replacement devices, I packaged the outgoing boxes with return labels provided by TMOBILE... UPS delivery guy was at my door delivering my bodybuilding.com order 1ZAV96450313310849 ... I caught him on the way back to the truck and asked if he could take the two little TMOBILE boxes... 1ZX1392Y9052561397 and 1ZX1392Y9052561511 ... The first box made it, the second box didn't scan, didn't show up, didn't go to hubs, it disappeared. I'm at a loss because TMOBILE who placed a track on it to check their warehouse in TX is in the midst of an investigation BUT UPS said there is nothing to track because the package doesn't exist. I called the 800#, they were the folks who told me that. I don't want to infer anything or accuse anyone... I know I gave the packages to said driver, I know dishonesty exists on the part of customers who say they shipped something and didn't but somewhere there has to be a place where fraud does not exist and the package really did get handed to the driver and the package is now missing. I usually drop my boxes in a drop box in an industrial park 1/2 mile away so I never thought about a receipt. I'm offered it by the UPS store but never a driver... Primary question from the 800# was... did you get a receipt? I'm on the hook for "up to $450" in fees from good ole TMOBILE whom I've had for 6+ years continuous and by the way I've never in my 46 years had a claim with either company, nor FEDEX nor anyone for a package lost let alone not scanned and missing. sincerely and RESPECTFULLY, Robert P.S. Thanks to all those employees to date who have always worked to make UPS my choice. I have diminished faith in the "system" ... thanks again.