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UPS Union Issues
UPS Spirals Towards Collapse
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<blockquote data-quote="Smashmouth" data-source="post: 3686671" data-attributes="member: 73661"><p>Listen, customer facing technology, inventory management and optimization, supply chain management, complete view shipping and returns, etc.,etc. are all well and good and gets UPS in the door for an interview. However, when those shipments keep getting missed because ORION has it hinned to the 8000 shelf, or they show up at 2 o'clock instead of 11 o'clock because ORION has you run your route differently every day and now the customer doesn't have enough time to turn the shipment around the same day, well, all the customer facing technology in the world isn't going to keep that customer. Bottom line, if the delivery isn't there on time, with consistency, day in and day out, that customer is going somewhere else!! Technology is great, no doubt, but it hasn't yet come close to interaction and relationships made between drivers and customers, and that's what UPS and apparently you still don't comprehend. My customers want their packages, they want them the same time everyday, and they want to know they can come to me if there is an issue. And if that balance gets <img src="/community/styles/default/xenforo/smilies/group1/censored2.gif" class="smilie" loading="lazy" alt=":censored2:" title="Censored2 :censored2:" data-shortname=":censored2:" />ed up, then they complain, and if the shipper on the other end gets enough of those complaints, well then he is going to find another shipping company, customer facing technology or not!!</p></blockquote><p></p>
[QUOTE="Smashmouth, post: 3686671, member: 73661"] Listen, customer facing technology, inventory management and optimization, supply chain management, complete view shipping and returns, etc.,etc. are all well and good and gets UPS in the door for an interview. However, when those shipments keep getting missed because ORION has it hinned to the 8000 shelf, or they show up at 2 o'clock instead of 11 o'clock because ORION has you run your route differently every day and now the customer doesn't have enough time to turn the shipment around the same day, well, all the customer facing technology in the world isn't going to keep that customer. Bottom line, if the delivery isn't there on time, with consistency, day in and day out, that customer is going somewhere else!! Technology is great, no doubt, but it hasn't yet come close to interaction and relationships made between drivers and customers, and that's what UPS and apparently you still don't comprehend. My customers want their packages, they want them the same time everyday, and they want to know they can come to me if there is an issue. And if that balance gets :censored:ed up, then they complain, and if the shipper on the other end gets enough of those complaints, well then he is going to find another shipping company, customer facing technology or not!! [/QUOTE]
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