UPS: Surging e-commerce sales to drive record holiday returns - Retail Drive
The holiday rush isn't over yet for shipping companies. This week, consumers will flood the parcel delivery company with ill-fitting sweaters, gaudy jewelry and other unwanted holiday gifts to be returned.
For retailers, the reverse supply chain problem can be costly: The National Retail Federation estimates returns cost U.S. retailers more than $260 billion in lost sales. “Retailers are continuously improving their returns programs,” Teresa Finley, chief marketing officer for UPS, said in a statement. “The next great opportunity is to unlock the value of these returned products through a sophisticated reverse logistics program.”
The holiday rush isn't over yet for shipping companies. This week, consumers will flood the parcel delivery company with ill-fitting sweaters, gaudy jewelry and other unwanted holiday gifts to be returned.
For retailers, the reverse supply chain problem can be costly: The National Retail Federation estimates returns cost U.S. retailers more than $260 billion in lost sales. “Retailers are continuously improving their returns programs,” Teresa Finley, chief marketing officer for UPS, said in a statement. “The next great opportunity is to unlock the value of these returned products through a sophisticated reverse logistics program.”
